Guest User
January 31, 2023
This hotel is completely a disaster The first room are totally broken, leaking water at the sink and the toilet are leaking too. The AC is not working due to poor service of it. And it was not clean at all! When we complain, they said “sorry, we knew about this problems at your room”, well got another roomer there is working, but we had to change it at the morning due to it was reserved. And the upgrade our stay to a bigger room, here the water is leaking at shower and AC is not working due to improper service. Our stay was a disaster and waste of time, this is not what Best westerns hotel standard at all. They have broken rooms and good rooms. We will NOT recommend this place! Update: We write to the hotel this. When we checked in, it was already night, the room we got was leaking water from the sink and toilet and had an awful rotten smell and the AC was not working at all. We complained, and they told us, that they knew about all this issue, but they don’t understand why they gave us this room. We got relocated to a new smaller room, but unfortunately, we had to reallocated at the morning before 9 am. This room was fully functional. They told us they will upgrade it to a junior suit now, after inspection of the room, we told them that the AC is not working, and water was leaking. But they told us we can’t do anything about it. We were sleepless and could not take a proper shower at all, we tried to knock on the other side of the room, same room and everything are working, we fell like we got all the broken rooms in the hotel. We try to talk to the staff again, this time they are mad us, all we wish is a proper working room, that’s all. Nothing more than that, and then started to act strange, no-good morning or hello. Our holiday was a disaster in Turin, we used so much energy and time in this, and we had never seen a best western hotel standard, like this at all. The answer we got now, is that they say it is misgiven, but admit the AC is not working. Well still complicated, will keep the review updated.