Guest User
June 11, 2025
I stayed at the Vikingen Infinity Resort for a week-long holiday, and unfortunately, it did not live up to the 5-star rating it advertises — at best, I’d say it’s closer to a 3-star experience. The rooms were disappointing: they felt grubby and rundown, with peeling paint and noticeable damage to the furniture like chipped wardrobes. Housekeeping left a lot to be desired — the bathroom was barely cleaned during our stay, and towels and toilet paper weren’t replenished unless we asked. There were long queues at the bars for drinks, and WiFi wasn’t included — we had to pay €10 per device for the week, and even then the connection barely worked. When we asked staff for information about nearby shops, we were only directed to the hotel’s own gift shop, which was extremely overpriced. We also booked excursions through the hotel-based companies, which turned out to be misleading. We were promised a visit to a Turkish mud bath (which never happened) and told soft drinks were included — they weren’t, and we had to pay extra for them. Talking to other guests, we found they had paid significantly less than we did for the exact same trip. One positive experience was the spa massage — incredibly relaxing and well done. However, that was soured when a “hotel doctor” interrupted the treatment to pressure me into paying €250 for a five-day massage package, claiming I had a serious issue despite my insistence that I was fine. He even followed me out to try and guilt my partner into paying. The food at dinner was one of the few highlights — a good variety and generally well prepared. However, as a family hotel, I found it odd that the kids’ entertainment didn’t start until 9:30pm, which was far too late for our children, meaning we missed out on evening shows. Overall, I would not recommend Vikingen Infinity Resort. There are better options out there that offer better service, transparency, and value for money.