Mercure Hotel Turpan Downtown Reviews
Mercure Hotel Turpan Downtown
East Ring Road (Shuiyun Square), Turpan, ChinaView Hotel Details
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Mercure Hotel Turpan Downtown Guest Reviews
4.8/5
Excellent
517 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(517)
Positive reviews(509)
Reviews with photos/video(110)
Delicious breakfast(76)
Friendly front desk staff(60)
Convenient parking(48)
Large rooms(24)
Would stay again(17)
Great location(17)
Tasty restaurant(16)
Perfect for kids(10)
Negative reviews(8)
Guest User
Standard Room (2 Beds)
Stayed in May 2024
Family
12 review
Outstanding
Posted on May 6, 2024
Service was fantastic! They were extra caring because we had a young child. Offered us extra bottles of water because it was so hot during our stay. Staff was very friendly (except for the restaurant staff). Breakfast although we had to pay for it had a great selection of Chinese food and was pretty good. Gym was decent. Best was the free laundry you can do. Super convenient because it was so hot you literally have to change your clothes throughout the day and with the desert activities it was nice if you didn’t bring enough clothes to wear. There’s a nice little area to walk around right near the hotel.
Response from Property: Distinguished Guests, Hello! Thank you for taking time out of your busy schedule to share your stay experience with us, and give praise and support. Your encouragement is our driving force, we will continue to provide the best service for each guest, looking forward to your next check-in. Let guest satisfaction is the common wish of Meiju people, Huozhou Meiju Hotel all staff, I wish you all the best, all the best!
Mark Andrew
Superior Double Room
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on Apr 7, 2024
Fantastic service. Great breakfast with a wide range of Asian and some Western choices. Rooms were clean and well-decorated. The location is on the same block as the Turpan Museum and close to restaurants. Be aware that the air conditioning does not cool the room (at least in April) and only blows hot air. This can make sleeping a bit uncomfortable so I suggest you ask for a fan.
Response from Property: Dear guests, thank you for choosing to stay in Turpan Fire Island Beauty Residence Hotel. We are very grateful for your recognition of our hotel, your satisfaction is our efforts and pursuit. We am also very sorry for not bringing you a better experience, and we attach great importance to your feedback. We have sought further improvements to live up to your trust in us. Mercure Hotel is looking forward to your next stay. Have you a pleasant trip!
Manfred
Standard Room (2 Beds)
Stayed in Jul 2023
Couples
29 review
Very Good
Posted on Jul 24, 2023
Great place to relax in the heat of Turpan. Very friendly and supportive staff, nice rooms, good breakfast.
Julie
Superior Room (2 Beds)
Stayed in Jun 2023
Family
4 review
Outstanding
Posted on Jul 1, 2023
Great location, good food, good service and amenities. The hotel is next to a little park where it is nice to wander around in the evening, when it is not too hot outside
Otautahian
Deluxe Double Room
Stayed in Aug 2022
Solo travellers
64 review
Amazing
Posted on Aug 6, 2022
As at August 2022, there is daily mucelic acid testing in the park next to the hotel, from 08:20-11:00. Using the Xinjiang health code, I was able to get tested there (as a foreigner) and the results showed up on the app. So, I didn't need to go into a hospital. The hotel is also a short walk away from the museum and a main street with a lot of restaurants that seemed to be popular. Taxis regularly passed in front of the hotel (Didi took a while, in my experience).
My room was wide and bright, including the toilet and shower. In fact, the entire hotel feels wide - the lobby, breakfast room, the carpark.
The staff were all helpful, even with my poor Chinese and their limited English.
The breakfast selection was fair, and everyone seemed to enjoy the food.
6/8
Response from Property: Dear guest, how do you do? Thank you for choosing Mercure Turpan Huozhou Hotel and sharing your experience! Your satisfaction is the greatest encouragement to us. We will try our best to do better and repay every guest with gratitude. On behalf of all staff of Mercure Turpan Huozhou Hotel, I sincerely look forward to your coming again. Wish you a happy life!
Ginge5
Superior Room (2 Beds)
Stayed in Jan 2023
Couples
36 review
Outstanding
Posted on Jan 27, 2023
A great value hotel,
Good breakfast, very clean, great location and friendly staff.
Response from Property: Dear guest, how do you do? Thank you for choosing Mercure Turpan Huozhou Hotel and sharing your experience! Your satisfaction is the greatest encouragement to us. We will try our best to do better and repay every guest with gratitude. On behalf of all staff of Mercure Turpan Huozhou Hotel, I sincerely look forward to your coming again. Wish you a happy life!
Riri
Deluxe Room (2 Beds)
Stayed in Jul 2022
Family
9 review
Outstanding
Posted on Jul 10, 2022
Quite new hotel in the city that accepts foreigners, good breakfast (open at 8 Beijing time) and the staffs are kind and very helpful. Behind the hotel there is an open air BBQ restaurant and open till late evening.
Response from Property: Dear guests, How do you do? Thank you for your patronage and full marks the high praise, we sincerely hope all the guests in turpan HuoZhou Mercure have a pleasant journey, we haveDear guests,Thank you for your patronage and full marks the high praise, we sincerely hope all the guests in turpan HuoZhou Mercure have a pleasant journey, we have also been worked hard for this, every time I see or hear the guest to our acceptance and support one another, this is our simple meet and touched, gratitude, thanks for all the support and the deep affection, We will do better and better. Look forward to your visit next time also been worked hard for this, every time I see or hear the guest to our acceptance and support one another, this is our simple meet and touched, gratitude, thanks for all the support and the deep affection, We will do better and better. Look forward to your visit next time
Stephen
Guestroom (Double Bed)
Stayed in Jul 2022
Couples
49 review
Outstanding
Posted on Jul 15, 2022
Welcoming check in, lovely rooms and generally a great place to stay when in Turpan
Response from Property: Thank you for your stay and give full praise! If you are satisfied, please recommend it to your friends. Your happiness is the driving force for us to move forward. All the staff look forward to your coming again
Ziqi🐴
Deluxe Double Room
Stayed in Jun 2024
Couples
3 review
Outstanding
Posted on Jun 13, 2024
The floor arrangement is very good. It is a very good choice in Turpan. The location is excellent. It takes about one kilometer to walk to eat. There are two streets with food.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Standard Room (2 Beds)
Stayed in Jun 2024
Family
27 review
Outstanding
Posted on Jun 19, 2024
The most satisfactory hotel I stayed in during my trip to Xinjiang. The front desk service was very good, especially a Uyghur guy, who had a very good attitude. The hotel had a rich breakfast, was very clean, had new facilities, and was very close to the Turpan Museum. I will stay here again next time I come to Turpan
Original TextTranslated by Google
Maochong
Standard Room (2 Beds)
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 31, 2024
The hotel is very good, it is under the Huazhu Club, the breakfast/environment is great👍
The service in Xinjiang is really great now, it is surprising and considerate everywhere.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your patronage and high praise. We sincerely hope that all guests will have a pleasant journey in Mercure Turpan Huozhou Hotel. We have been working hard for this. Every time we see or hear guests' recognition and support for us one after another, this is our simple satisfaction and touching. We are grateful and thank you for your support and love along the way. We will do better and better, and look forward to your next visit with your family~
Guest User
Standard Room (2 Beds)
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 29, 2024
The hotel is very good and very satisfactory. The front desk lady is very nice and nice. She upgraded the room for free and gave me a small bag of raisins before leaving. The room is very clean and the breakfast is very rich. Overall, I am very satisfied
Original TextTranslated by Google
Response from Property: Dear guests, hello! We met you by chance, and you chose us by chance. There are too many choices in life. Thank you for letting us meet. Your thoughtfulness and love will surely bring you warmth for a lifetime. Looking forward to meeting you again~
Anonymous User
Standard Room (2 Beds)
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 28, 2024
The check-in experience was particularly good. I booked it for my parents. When I checked in, the room was upgraded for free. The room was clean and tidy. People who live in such an environment also feel comfortable and at ease. The room temperature is particularly suitable for the hot weather in Turpan. The service of the hotel staff is particularly good, full of positive energy. Good reviews! The service of the restaurant staff is also very good. The breakfast is delicious, with many varieties and rich.
When I checked out the next day, I also gave a souvenir (local raisins in Turpan) and 2 bottles of water. I was reminded to drink more water in the hot weather in Turpan. It was very considerate. Next time I have the opportunity to come to Turpan, I will choose Mercure Turpan Huozhou Hotel [strong][strong][strong][strong][strong][strong][strong][strong][strong]
Original TextTranslated by Google
Response from Property: Sometimes, a simple good review means a lot to us. It is enough to prove and affirm our efforts. Nothing is more important than recognition. Thank you for having you. I hope to always be with you and look forward to your stay again~
Guest User
Standard Room (2 Beds)
Stayed in May 2024
Other
1 review
Outstanding
Posted on May 27, 2024
The two girls at the front desk were pretty and had good service attitudes. The room was clean and tidy. They helped me adjust the room because of the mistake in booking. The only suggestion was to explain the picture of the half-sunken room.
Original TextTranslated by Google
Response from Property: Thank you for your likes and praise. Providing guests with high-quality services and a clean accommodation environment is what we have always insisted on. We will continue to maintain it and look forward to your next visit~
Huoaolaihualaisili
Deluxe Room (2 Beds)
Stayed in May 2024
Business travellers
1 review
Outstanding
Posted on May 22, 2024
The staff is friendly and helpful, the breakfast is rich, the hotel is in a great location, the museum is just next to it, just a few steps away, and there is a park next to it. Goodbye Mercure, goodbye Turpan, I will stay here next time.
Original TextTranslated by Google
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