Mercure Hotel Turpan Downtown

Mercure Hotel Turpan Downtown Reviews

Mercure Hotel Turpan Downtown

East Ring Road (Shuiyun Square), Gaochang District, Turpan, Xinjiang, 838000, ChinaView Hotel Details
Mercure Hotel Turpan Downtown
Mercure Hotel Turpan DowntownMercure Hotel Turpan DowntownMercure Hotel Turpan Downtown
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Mercure Hotel Turpan Downtown Guest Reviews

4.8/5
Excellent
590 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(590)
Positive reviews(584)
Reviews with photos/video(123)
Delicious breakfast(92)
Friendly front desk staff(76)
Convenient parking(58)
Classy environment(48)
Large rooms(33)
Would stay again(23)
Well decorated(18)
Tasty restaurant(17)
Negative reviews(6)
Hong Peir
Deluxe Room (2 Beds)
Stayed in Mar 2025
Family
5 review
5.0/5
Outstanding
Posted on Apr 8, 2025
We absolutely love our brief stay at this hotel. The check in service was speedy and pleasant. The receptionists were friendly and went up and above to serve us. This is by far the best hotel for our trip to Xinjiang. There are 2 sets of complimentary washers and dryers for guests for which is really helpful. The only downside is there is only 1 set of lift (for our wing) and the wait can be long during peak breakfast hours.
Response from Property: Thank you very much for choosing Mercure Turpan Huozhou Hotel. We have read your comments carefully word by word. Bread will expire, photos will turn yellow, mobile phones will be updated, memories will be forgotten, but the best thing is meeting you. We attach great importance to the opinions of every guest, which is our precious wealth. We will continue to improve and strive to do better. I hope you can see our efforts. Welcome to visit again. I wish you and your family good health, good luck, and a good mood every day~
GUNASEGERAN
Sunken Standard Twin Room
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 11, 2024
A very good hotel in Turpan. It is centrally located. It is short taxi drive to Grape Valley and Karez Irrigation system
Response from Property: Dear guest, thank you for staying in our hotel and sharing your feelings, the hotel staff will continue to work hard, wish you a happy life! Looking forward to your visit again!
ballerina
Sunken Standard Twin Room
Stayed in Jul 2024
Couples
8 review
4.7/5
Amazing
Posted on Aug 22, 2024
A good hotel with a comfortable bed. The room was big, as we were in B1 there was an enclosed area to dry clothes. Near to an excellent restaurant, behind the small lake.A nice gesture for the recptionist give us a bag of raisins when checking out.
Response from Property: Good things are always worth sharing. Thank you for your comment and we look forward to your next visit!
Guest User
Sunken Standard Twin Room
Stayed in Apr 2024
Family
20 review
5.0/5
Outstanding
Posted on May 6, 2024
Service was fantastic! They were extra caring because we had a young child. Offered us extra bottles of water because it was so hot during our stay. Staff was very friendly (except for the restaurant staff). Breakfast although we had to pay for it had a great selection of Chinese food and was pretty good. Gym was decent. Best was the free laundry you can do. Super convenient because it was so hot you literally have to change your clothes throughout the day and with the desert activities it was nice if you didn’t bring enough clothes to wear. There’s a nice little area to walk around right near the hotel.
Response from Property: Distinguished Guests, Hello! Thank you for taking time out of your busy schedule to share your stay experience with us, and give praise and support. Your encouragement is our driving force, we will continue to provide the best service for each guest, looking forward to your next check-in. Let guest satisfaction is the common wish of Meiju people, Huozhou Meiju Hotel all staff, I wish you all the best, all the best!
Guest User
Sunken Standard Twin Room
Stayed in Sep 2024
Couples
10 review
5.0/5
Outstanding
Posted on Oct 15, 2024
We were checked in by Mr Kadeer, who informed us that the room I booked is located in the basement. He kindly offered to show us the room to ensure that we like it. The room was huge with a little courtyard for hanging your laundry. All the staff were friendly and helpful. The breakfast was very good too. When we were there, a few weddings took place. There was a public lotus lake outside the hotel but sad to say it was very much neglected otherwise it would have boosted the hotel’s location. If you happened to be there on a weekend, take a right turn from the hotel entrance and walk to the end of the road. Across the road you can find a busy street of eateries with gatherings of families and friends.
Response from Property: Dear guest, thank you for staying in our hotel and sharing your feelings, the hotel staff will continue to work hard, wish you a happy life! Looking forward to your visit again!
Mark Andrew
Superior Double Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Fantastic service. Great breakfast with a wide range of Asian and some Western choices. Rooms were clean and well-decorated. The location is on the same block as the Turpan Museum and close to restaurants. Be aware that the air conditioning does not cool the room (at least in April) and only blows hot air. This can make sleeping a bit uncomfortable so I suggest you ask for a fan.
Response from Property: Dear guests, thank you for choosing to stay in Turpan Fire Island Beauty Residence Hotel. We are very grateful for your recognition of our hotel, your satisfaction is our efforts and pursuit. We am also very sorry for not bringing you a better experience, and we attach great importance to your feedback. We have sought further improvements to live up to your trust in us. Mercure Hotel is looking forward to your next stay. Have you a pleasant trip!
Manfred
Sunken Standard Twin Room
Stayed in Jun 2023
Couples
40 review
4.2/5
Very Good
Posted on Jul 23, 2023
Great place to relax in the heat of Turpan. Very friendly and supportive staff, nice rooms, good breakfast.
Response from Property: 一次轉角，一次偶遇，一次重逢，都是一個故事的開始，而我們的故事，從您的讚美開始，帶着歡喜和鼓勵，感謝有您！
Julie
Superior Room (2 Beds)
Stayed in May 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 1, 2023
Great location, good food, good service and amenities. The hotel is next to a little park where it is nice to wander around in the evening, when it is not too hot outside
Response from Property: Thank you for your recognition of Xiaomei despite your busy schedule. Xiaomei is flattered. Providing high-quality service to every guest has always been the goal and direction of our efforts. Thank you for having you and look forward to your visit again~
chow lian
Sunken Standard Twin Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Friendly and helpful
Response from Property: 因為遇見您，小美無比感動；因為擁有您，小美才有價值；願小美能一直陪伴在您身邊，感恩有您~
Otautahian
Deluxe Double Room
Stayed in Jul 2022
Solo travellers
95 review
4.7/5
Amazing
Posted on Aug 5, 2022
As at August 2022, there is daily mucelic acid testing in the park next to the hotel, from 08:20-11:00. Using the Xinjiang health code, I was able to get tested there (as a foreigner) and the results showed up on the app. So, I didn't need to go into a hospital. The hotel is also a short walk away from the museum and a main street with a lot of restaurants that seemed to be popular. Taxis regularly passed in front of the hotel (Didi took a while, in my experience). My room was wide and bright, including the toilet and shower. In fact, the entire hotel feels wide - the lobby, breakfast room, the carpark. The staff were all helpful, even with my poor Chinese and their limited English. The breakfast selection was fair, and everyone seemed to enjoy the food.
6/8
Response from Property: Dear guest, how do you do? Thank you for choosing Mercure Turpan Huozhou Hotel and sharing your experience! Your satisfaction is the greatest encouragement to us. We will try our best to do better and repay every guest with gratitude. On behalf of all staff of Mercure Turpan Huozhou Hotel, I sincerely look forward to your coming again. Wish you a happy life!
Ginge5
Superior Room (2 Beds)
Stayed in Dec 2022
Couples
58 review
5.0/5
Outstanding
Posted on Jan 27, 2023
A great value hotel, Good breakfast, very clean, great location and friendly staff.
Response from Property: Dear guest, how do you do? Thank you for choosing Mercure Turpan Huozhou Hotel and sharing your experience! Your satisfaction is the greatest encouragement to us. We will try our best to do better and repay every guest with gratitude. On behalf of all staff of Mercure Turpan Huozhou Hotel, I sincerely look forward to your coming again. Wish you a happy life!
Riri
Deluxe Room (2 Beds)
Stayed in Jun 2022
Family
4 review
5.0/5
Outstanding
Posted on Jul 10, 2022
Quite new hotel in the city that accepts foreigners, good breakfast (open at 8 Beijing time) and the staffs are kind and very helpful. Behind the hotel there is an open air BBQ restaurant and open till late evening.
Response from Property: Dear guests, How do you do? Thank you for your patronage and full marks the high praise, we sincerely hope all the guests in turpan HuoZhou Mercure have a pleasant journey, we haveDear guests,Thank you for your patronage and full marks the high praise, we sincerely hope all the guests in turpan HuoZhou Mercure have a pleasant journey, we have also been worked hard for this, every time I see or hear the guest to our acceptance and support one another, this is our simple meet and touched, gratitude, thanks for all the support and the deep affection, We will do better and better. Look forward to your visit next time also been worked hard for this, every time I see or hear the guest to our acceptance and support one another, this is our simple meet and touched, gratitude, thanks for all the support and the deep affection, We will do better and better. Look forward to your visit next time
Stephen
Guestroom (Double Bed)
Stayed in Jun 2022
Couples
60 review
5.0/5
Outstanding
Posted on Jul 15, 2022
Welcoming check in, lovely rooms and generally a great place to stay when in Turpan
Response from Property: Thank you for your stay and give full praise! If you are satisfied, please recommend it to your friends. Your happiness is the driving force for us to move forward. All the staff look forward to your coming again
Summer Chocolate
Family Room
Stayed in Feb 2025
Family
21 review
5.0/5
Outstanding
Posted on Apr 2, 2025
Very good, very satisfied! The front desk service always keeps a smile! After we checked out, the front desk contacted us and said that we left our phone behind. We found out that we really forgot our phone on the bed! Thank you very much to the cleaning and front desk staff! The hotel lobby is beautiful, the corridor is fashionable, the room is large and clean, French style, very fashionable. There is also a laundry room and a gym, which are very convenient to use. The fried eggs for breakfast are comfortable and the craftsmanship is particularly good. This is the best fried egg we have eaten in our one-month trip! Highly recommended!
Original TextTranslated by Google
6/10
Response from Property: 感謝您在眾多酒店中選擇下榻火洲美居酒店，您的肯定是對我們最大的鼓勵，我們一定不忘初心，做好每一個細節，讓您每一次都有舒適的體驗，期待您下次再來哦！
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The hotel is surrounded by a quiet environment. The front desk is attentive and considerate. Considering that we were with children, they specially arranged us to stay on a floor with fewer guests. The room is fully equipped. People with poor sleep can try it. When we left, we also received thoughtful souvenirs, all of which were local specialties. It was awesome 👍👍👍
Original TextTranslated by Google
Response from Property: Work hard, because our goal is far more than this~No matter how far we go, we are always friendly. Can you come a few more times? When you experience it a few more times, you will find that we will bring you more satisfaction and make you live comfortably and happily. The babies in the Mercure Hotel are very happy~Of course~~We will definitely not be proud and will continue to surprise you. Please come again~