Guest User
July 23, 2025
★☆☆☆☆ RUINED OUR FAMILY CELEBRATION — SHOCKINGLY POOR SERVICE We stayed at TatSaraasa Resort & Spa, Udaipur for 2 nights with 5 lake view rooms to celebrate a very special occasion — my wife and son's birthday. We had high hopes, but this resort completely destroyed what should have been a beautiful, unforgettable family moment. Despite giving clear instructions multiple times for a birthday cake with a message and specific timing, nothing was done. No cake. No effort. No apology. They ruined a memory we were genuinely looking forward to. On top of that, the experience was disastrous from every angle: Electricity was missing in some rooms for 2 to 4 hours, with zero urgency to fix it. Bathrooms were smelly and unhygienic, with no bath essentials or room fresheners. Bathtubs were unusable props — not stocked or cleaned. Cleaning staff arrived unprepared and told us to arrange our own materials. Absolutely unacceptable! Food was bland, cold, and not even close to the quality expected at this price. Staff was careless and disinterested, even when we brought up serious concerns. Yes, the location is beautiful, but the resort is an overpriced scam wrapped in scenery. They charge 5-star prices and deliver 1-star service — at best. If you're planning a celebration or expecting even basic hospitality, AVOID THIS PLACE. It’s a complete waste of money, time, and most importantly — your special moments.