Udai Kothi

Udai Kothi impresses guests with its well-designed interior, multiple pools, rooftop restaurant, garden, and rooftop bar with city views. Guests appreciate the accommodating staff and spacious, comfortable rooms.

I stayed at Udai Kothi from December 22nd to December 24th, 2024, as a female solo traveler, and it was the most distressing hotel experience I’ve ever endured. For ₹14,000 a night, I was given a room with no view, a leaking shower, and bed linen so stained it was outright disgusting. To make matters worse, I didn’t feel safe in the room—a basic expectation for any hotel guest. When I politely requested a room change, the front office staff brushed me off and told me to remind them later that night. At 11:00 PM, when I returned to the property and asked again, the owner, Mrs. Bhuneshwari, overheard my conversation. What followed was nothing short of a nightmare. Instead of addressing my concerns, Mrs. Bhuneshwari confronted me publicly in front of other guests and staff. She repeatedly demanded I explain why I didn’t feel safe. When I declined to share personal reasons, she humiliated me, saying, “You have some serious mental issues—get yourself checked out.” She then ordered the front office staff, specifically Mr. Narendra ( front office guest associate), not to change my room under any circumstances, despite available rooms. She walked away mid-conversation, leaving me stunned, insulted, and helpless. When I asked to speak with a manager, I was told that none were available because all managers had “clocked out.” Hours later, I discovered the General Manager was on-site the entire time but chose not to intervene. It was clear this hotel’s management prioritizes covering for their owner’s disgraceful behavior over providing basic guest service. The next morning, I was promised a resolution by 8:00 AM, but no one contacted me until I called at 12:00 PM. To my shock, the Front Office Manager, Mr. Aseef, hadn’t even been informed of the situation. It took over 12 hours of follow-ups and mental exhaustion before I was finally moved to a suite. Even then, I was given a hastily written four-line apology, which was only provided because I demanded it. This ordeal completely ruined my trip to Udaipur. Instead of enjoying the city’s beauty and culture, I spent my time feeling humiliated, harassed, and fighting for basic respect. I chose this property for what I assumed would be a safe and pleasant experience, but it turned out to be a source of constant stress and mental anguish. Adding insult to injury, the General Manager had the audacity to ask me not to leave a review after everything I endured. To make matters worse, some staff members even shared stories about how poorly Mrs. Bhuneshwari treats both her employees and guests. This property isn’t just poorly managed—it’s a toxic environment run by an unfit and abusive owner. If you value your peace of mind, safety, and dignity, do not stay at Udai Kothi. Udaipur is a beautiful city with many exceptional hotels. Spare yourself the nightmare I experienced and choose a property that values its guests. Photos of the filthy room and their insincere apology are attached for reference.

A large old world majestic hotel with gardens, roof top view of lake and two pools. Pools not really inviting however as very limited space around them. Had nice lunch when we arrived. Roof top evening meal was lively with loud music. Maybe for a younger set! Breakfast was spartan and the main reason for a lower grade.