Guest User
October 12, 2023
When checking in, I wasn't impressed at all with only one employee. Ask what the name of the person who made the reservation is. I told him my name. He handed over his ID card but didn't look at it. We were informed that the room we booked had a balcony. I saw it pressed in front of the computer. After a while it was informed that the room we booked did not have a balcony. We were confused because when we made the reservation, we were the ones who made the reservation ourselves. He confirmed that there was none. So we asked for a room with a balcony. We think it might be a mistake on our part. Looking for a room with a balcony, I haven't started waiting for a long time and I'm tired. When we came to check in, we were the only ones. We thought there was no problem so we didn't show the booking documents. If anyone comes to stay here, we recommend showing the booking document to make it faster and easier. You don't have to waste time like us. In conclusion, another employee came to make it possible for us to get the room we reserved because he went to see the guest's name that was not ours and he spoke very loudly.
The room is clean. Traveling is convenient.
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