Holiday Inn Express & Suites Union Gap - Yakima Area

I didn’t like that the ice machines.didn’t work. The pancakes machine made terrible cakes. And a couple of basic things that I forgot, the front desk didn’t have. Since my car had broken down I had no way of getting to a store. My wheelchair wasn’t able to take me due to the. Fact that there wasn’t any sidewalk and I was to afraid to travel in the busy main road. The only saving grace was that the staff was very helpful and friendly!

We extended our stay for another couple of days. Talked to Marissa ( general Manager ) and she expedited our reservations in a timely manner.

There is ample parking despite being heavily booked and the late night desk staff is super nice/chill

Everything was wonderful. I had to work in my room and it was easy and comfortable. Shout out to the great breakfast and cookies.

I really had to think on this review for a few days. I almost said something to the front desk attendant at checkout, but he was so sweet and none of this was his fault, so I let it be. But how can you guys fix something if nothing is said?? So, here goes... My family and I stayed at this hotel last spring and it was wonderful. So I had the same expectations this time around. Unfortunately that wasn't the case for this one night stay. Upon walking in to our room, I could tell that it had just been mopped, but there were dirty foot prints all over the tiles. I chalked that up to it just being a quick mop job and didn't mind too much. But later on noticed it was very sticky also. Clearly, whoever mopped didn't take much care into cleaning the floor from the previous guest. The carpet was also pretty dirty too. Two of my kids had brand new white socks on. By the end of our stay, the bottom of their socks were almost black. I'm sorry, but that's disgusting. The bank of drawers available were all so broken we could barely open them to access the extra sheet for the sofa bed. The sofa bed mattress had tons of stains on it. Pretty gross. The blankets and sheets on both queen beds had hairs all over them and one of them had what looked like red lipstick smears in a few places. We slept on top of the covers and didn't use the pillows. It was not a very comfortable stay and we won't be back. Definitely not worth the $200 we spent on this stay.

You can do better! Room was not clean when we arrived, but it was late so we let it go. The next day we requested our room to be cleaned . We were gone all day not getting back till 10pm .even though we requested it on one came and cleaned our room or refreshed our towels.