Illini Union Hotel

Me and a few friends checked in at the Illini Union Hotel. The person who checked us in was Abigail Stites. I posted a picture of Abagail Stites below. Abigail the Assistant Manager, had a bad attitude at check in. She acted like she didn't want to be bothered with us like she didn't want to be at work, but she took it out on us. Then she slammed our hotel keys down on the counter. When we got to our room the room was old and outdated not clean, hair in the tub, trash leftover from another guest and the beds were not made. Just Horrible. When we went downstairs to complain, Abagail did not even apologize, and she called me a N****R, she didn't think I heard her, but I did. I told her to just give me a refund because this is not how you treat guests at a hotel. With an attitude Abigail refunded us and still did not apologize. We left and stayed somewhere else we will never go back there to stay again. I heard that Illini Union Hotel was racist, but I didn't believe it until I actually experienced it. Along with the racism this hotel is not clean, old and outdated, needs a lot of work. I wouldn't recommend anyone to stay at this hotel.

Just a great campus experience, primarily if you get a room facing the quad. The rooms aren't fancy by any means, but they are neat and clean and have everything you need. Lots of great amenities in the Union and you can't ask for a more central campus location to stay.

This is a student-run hotel on the U of I campus. The location can't be beat and has some nice add-ons for any prospective student and their parents. Rooms were immaculately clean and the all-student staff was great! Very savvy and attentive young people running this facility. I think there were perhaps only 2 non-student staff (management) and they were also great. Only complaint was plumbing in the bathroom. The hot water took a long time to run and water pressure was low unless you wanted ice-cold water (hot runs at a trickle). Also, our toilet sprung a leak. We were only there for 1 night so the leak was no big deal, and management took note of it needing repair right away. It's an old building (but very beautiful) so these things are expected to be broken sometimes in building of this age. But still a good value for the price and I enjoyed seeing some young people/students doing some great experiential learning. The rec room in the basement is nice.