Guest User
January 31, 2023
Booked the hotel as a romantic night for my partner and I. As we showed there was no one at reception, this place looked abandoned and we had to look for the (very helpful and friendly) gardener to help us. After calling the host, he mentioned that he just saw our reservation, but that just the night before there where issues with out room and he could not offer the room we booked. As we paid for a suite with a jacuzzi, we where we expecting another option as the property has many 2 story bungalows and multiple room with jacuzzi. But no, the manager gave us a small room, ni balcony, no jacuzzi and a room with cigarette filters outside of patio. We asked if we could use the spa services, but no we had to wait 3 hours for it to warm up. The restaurant and the bar would not open for another 3 hours as well, and no to forget, the surroundings are stunning. But there are no shops, restaurants or bars in the area as you are in the hills 15min from the town Urubamba. When I asked if I could see the room I initially reserved, he said that there where people working on the jacuzzi, and that he didn’t have the keys. To us it seemed like a lot of BS, maybe a double booked room, but definitely miss management and a disappointment. Thanks to the great service from **********. We got a refund and have found a great hotel downtown with breathtaking views and spa services that don’t take 3 hours enter. Loved the idea of Sacred dreams, but it was a great disappointment!