The front desk staff's professional skills need improvement. I checked in for two days on August 18th, 2025, and then extended my stay for another two days on the 20th through Ctrip (the front desk could simply check the extension order and swipe the room card). On the morning of the 22nd, I extended my stay for another two days through Ctrip, but the hotel front desk was unable to process the extension, claiming that I needed to cancel the current room first. I was shocked and informed the front desk that I was extending my stay in the same room, and that all the hotels I visited, including this one, had been able to process it by simply swiping the room card. The front desk's response was that the system worked the previous two days, but not today. As a frequent business traveler and a regular customer of this hotel, I was appalled. While it's understandable to be unskilled, it's unacceptable to make up excuses to fob off guests; the experience was extremely poor.
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