Hilton Urumqi

The Hilton Hotel truly lives up to its five-star brand reputation; the service attitude in all aspects is excellent, and the rooms are meticulously clean. My stay this time was superb, and I'll definitely choose the Hilton again when I return to Urumqi.

Excellent, I'm very satisfied! The food was also delicious. I'll definitely stay here again next time I'm in town. The staff were polite and professional, and the environment was clean and hygienic. Very courteous!

Extremely satisfied with the experience! The buffet was delicious. On the day we checked in, it was very sunny, and the room just wouldn't cool down. We contacted the front desk, and they immediately offered to switch us to a king-size room on the shady side. The issue was resolved very quickly and thoughtfully.

The service was exceptional, from the moment we arrived until we checked out. Everything was seamless and comfortable. The front desk staff, a lovely lady and gentleman from Xinjiang, who checked us in on the afternoon of April 4th, were particularly wonderful. Our Xinjiang trip was perfect! 😋😝

I really have to commend the front desk staff at our hotel! Their attitude is warm and attentive, and their service is professional and meticulous. They are patient and thoughtful when dealing with guest requests, always providing excellent service with full enthusiasm. Amber, in particular, genuinely and wholeheartedly creates a great image for the hotel. She is an outstanding member of the front desk team and truly deserves recognition and praise!

Shortly after booking, I received a call from Ms. Zhang from the hotel's external relations department, and we exchanged contact information. Upon check-in, I found out I had been thoughtfully upgraded to an Executive King Room. Ms. Zhang then sent me a message, and I bombarded her with all sorts of questions about food, clothing, accommodation, and transportation, which she answered with incredible patience. My experience at this Hilton was incredibly comfortable. From now on, Hilton will be my first choice for all future travels. Thank you, Hilton, and thank you, Ms. Zhang!

The hotel's location is excellent, and the front desk service was fantastic. The Chinese restaurant offered a wonderful variety of dishes with great flavor. The rooms were fully equipped and comfortable. The gym and swimming pool were also superb.

After staying a few nights, I have some thoughts. First, let's talk about showering. The water temperature and pressure vary on different floors, so getting a comfortable shower is difficult. The hairdryer is also terrible; the airflow is very weak. If they can't afford a Dyson, they could at least get a Laifen. Plus, some of the towels had black impurities – basically, they don't want you to be comfortable. Then there's the room lighting, which is very dim, truly very dim. I stayed in different rooms over several nights, and the only constant was the dimness. Can they replace the reflective light strips? It's the 21st century! I also suggest adding a clothesline in the shower area, as the only closet is enclosed, making it impossible to dry clothes. Here's the main point: the breakfast here is the worst I've ever had at this price point, falling below the average standard for similar hotels. It lacks both uniqueness and variety/quality. Logically, the occupancy rate seems decent, so they shouldn't be struggling to cover breakfast costs, right? If you have other options, I'd recommend staying at Wanda Realm or Conrad instead.