La Vela

Spent a wonderful few days in your apartment, very comfortable, clean and tidy, wifi was great, location is great, I highly recommend it.

The apartment was okay. The faucets in the shower were hard to set for the right temperature with the hot water. It was too hot or too cold and if one doesn't want to be burned, one has to have a weak flow of water. If I increased the flow the water was scorching hot. The apartments was a studio with a bed, chairs, kitchen, fully loaded with dishes, silverware. The closet space was fine and over all the place was it very clean. It is good for two people. The problem was the communication regarding the check-in process. It was not at the apartments, but on the other side of the street on the rear at the Alto Andino Hotel and to get there one has to walk about 200 feet to the corner, make a left for a 300 feet walk up a steep hill, then make another left for an additional walk of 250 feet. The walk is not a problem, but not with a 50lb duffel bag and a 19lb carry-on. If I had been told about this, I would have asked the Uber driver to take me to the Alto Andino Hotel for check-in and I would have asked the driver to wait for me to take me to the Vela apartments. Instead the Uber driver dropped me at the La Vela apts. and I was outside the apartments with my luggage, knocking at the door waiting and hoping for someone to open the door. I tried to call the number of the La Vela apts. listed on the email reservation, but I got a message from the cell service stating the number was a not working number. After about a half hour waiting, a guest of the apartments that was returning from breakfast told me about the ckeck-in issue, he also stated that he had the same problem. When I complained to the receptionist of the Alto Andino hotel, a guy, he just didn't say anything at all, he didn't even say the reason the phone didn't work. To enter the apartments, one has to key in a code. The next day management changed the code and I was not informed, so I couldn't get in the building. I tried to call the La Vela apts. at the number listed on the paper work I got at the time of check-in the day before, but no one answered the phone!!! I had to walk to the Alto Andino Hotel, I complained to the same guy that checked me in the day before, he just gave me the new combination and said that he was busy checking-in other guests, so he couldn't answer the phone. If one wants to have breakfast, one has to pay an additional $10, and it's at the Alto Andino Hotel. The breakfast was okay. The only problem was that both the coffee and the hot water for the tea were cold.

Lovely apartment with nice view of the Beagle Channel. It was good to be able to cook our own meals and also be within walking distance of everything.

It has a full kitchen. The only potential problem to single traveler with luggage is the check in is from another hotel.

Great location & communication from reception however the apartment (particularly the bathroom) could do with some attention; lots of wear & tear, leaky tap, bathroom door & cabinets warped at the floor.

Very good location. Staff, especially Angie, was helpful and swift in assisting us.