Guest User
June 29, 2023
Our original stay was June 14 - June 15. We didn't even stay the days listed above. New reservations at Anthony's started appearing in our Best Western app. Also, multiple attempts to my bank for the same amount each time of $99.64. Luckly the bank saw this as possible fraud, and decline payments. This is a very alarming issue, we have done business with Best Western for a while now and have trusted them with our information and financials when making reservations. We recently reached Diamond membership, and we have never experienced any of this with Best Western. We have a case number for this situation. Overall the hotel was beautiful, room was very clean, but I don't think the person in front desk at time of check out was very honest. Very sad this happened!