Albergo Milano

The views are unbeatable, and this is definitely the best thing about the establishment. The service, however, is poor— they do not lift a finger to help guests carry their luggage up the stairs to their room (the woman at the front desk watched my 70-year old parents to do this by themselves). The restaurant is mediocre, tourist-catered, and over-priced.

Albergo Milano was the perfect place for our Lake Como stay in Varenna, Italy! The service was great, the room was clean and we especially enjoyed the view from our balcony, where we relaxed and enjoyed the view of the mountains and Lake! The breakfast was delicious and the ambiance amazing from our hotel veranda overlooking the Lake! We also ate at our hotel restaurant one evening, which was delicious and a great experience!! The office staff was particularly friendly and helpful! We would highly recommend this hotel if you are going to Varenna!!

Be prepared to not be treated as you deserve unless you are part of a group, recommended by a NORTHAMERICAN agency, or are American yourself. We stayed here for a weekend and, despite booking one of the best rooms in the property, when we requested a dinner reservation with lake view two days before IN ADVANCED, we were assigned a table hidden in a corner while obvious preference was given to a group of American guests (white )and connected to an agency or organizer. The owner spent the evening personally greeting and welcoming every one of those individuals while largely ignoring guests outside of his convenience or interest. The dinner is extremely ordinary and absolutely not worth the price. Expensive, forgettable, and far below what this place tries to project. The waiters are very young, amateur, and clearly inexperienced. Service between courses took up to 45 minutes!!!!!! only for the dishes to arrive barely warm — apparently because all attention was focused on that preferred group. That same night other guests were openly complaining about the exact same situation and delays.( arguing out loud with the restaurant/hostel staff) This is not a luxury hotel experience. It is basically a glorified hostel with a beautiful location and spectacular lake view… and ONLY that. Breakfast is a very basic American-style breakfast: nothing is hot … even the coffee.. employees throwing food onto trays like in a prison, very small, overcrowded, and once again the better tables seemed blocked or reserved for guests connected to agencies or management recommendations. Extremely noisy at night because it's not a hotel; it used to be a house, and each room is now a separate bedroom, so upstairs, downstairs, and to the side, it's like having the guest inside your room. You can hear all the noise and phones from reception... all the time. Additional problems: - NO nearby parking - No 24-hour staff - No real assistance in case of urgency or emergency - Hard and old bed - Only two pillows - Far from many interesting places around Lake Como If you decide to stay here, buy your own food and enjoy the view from your room. Do not waste your money on the breakfast and especially NOT on the dinner. If you are willing to pay premium prices to receive poor treatment and mediocre service, this is your place. One night here is more than enough to suffer through the experience.

Our room was located in the Casa Rosa apartment, which is a separate building from the hotel. We loved our room's balcony that directly overlooked the lake, but it was located up 3 flights of stairs -- quite a climb with heavy luggage. The breakfast buffet was delicious -- especially the muesli. Be sure to make a reservation for the hotel's restaurant (La Vista restaurant). We had the 4-course menu and the food was amazing.

The positive is that the view is phenomenal. However , we arrived with luggage and is had no idea that we would have to carry it ourselves up multiple steps without an offer of help. The garage parking is quite a bit away. The food was really disappointing and not of the quality we’ve experienced anywhere else in Italy.. The walls are thin and it is very easy to hear the neighbors.

Fantastic location, spot on! will definitely stay again

We stayed for 3 nights in a lake front room in the dependance Casa Rossa, only a 2 minute walk from the hotel. The room is small but comfortable with a good bed. The star is of course the balcony, lovely views over the lake. With 2 chairs and a small table. Breakfast is on the terrace of the hotel with good pastries, cakes, Bread, cheese, etc. You can ask the staff for cappuccino etc and they will gladly make it for you. We parked our car in a special place inside the garage at the beginning of the village. The hotel has 3 spaces so you need to book in advance and you need to collect a badge and key at the hotel first. The garage is full at times so this was a very nice plus. Only con was the smell in the evenings of a restaurant below the balcony (through a vent that ended right at our balcony) So I recommend the rooms on the second Floor (we stayed on the third Floor). We also recommend dinner at the hotel restaurant which was delicious!

Have stayed with these people and at this hotel for 15 years. The service is always great. A wonderful team do all they can to make sure you enjoy your time on Como.