We have just returned from a fantastic week at Playacálida as a family of 9, ranging in age from 6 to 59. Before travelling, I'd read a few reviews saying it wasn't the best hotel for British guests, but that couldn't have been further from our experience. Everyone we met, both staff and other guests, was incredibly friendly and welcoming. We made an effort to greet people in Spanish, and it was always appreciated with a smile. We never felt out of place. One thing we actually loved was that the hotel was mainly Spanish and French guests, with very few other British families. It gave the holiday a much more authentic Spanish feel, and everyone was incredibly friendly. There isn't a big nightlife scene nearby or groups of people out drinking until late, which suited us perfectly. Instead, the hotel was full of families enjoying quality time together, creating a relaxed, safe and welcoming atmosphere for both children and adults. The entertainment team were brilliant, especially with the children. The evening mini disco was a highlight every night, and the energy of the entertainment staff was amazing. Our youngest preferred staying with us rather than going to the kids' club, but our older child absolutely loved the teenage club and made some great holiday memories. The food exceeded our expectations. There was plenty of choice at every meal, with something for everyone. We had both a very fussy eater and a vegan in our group, and neither struggled to find something they enjoyed. Our rooms were spacious, comfortable, and cleaned to a high standard every day. The pool areas were spotless, the views were absolutely stunning, and the children spent hours enjoying the slides. The hotel is in a quieter, more remote location, but honestly it had everything we needed, so we never felt like we were missing anything. One moment that really stood out was when we had difficulty getting back from a nearby town because of local festivals and road closures. Taxis were impossible to find, but the hotel stepped in and arranged for two taxis to come and collect all nine of us. They genuinely saved the day, and we were so grateful for their help. Overall, we had an amazing holiday and wouldn't hesitate to return. Thank you to everyone at Playacálida for making our family holiday so special!