Anniversary in Venice.. Prior to arriving, I contacted the hotel directly, as I wanted to ensure our holiday started without a hitch, and I wanted to get to the hotel without any worries or delays, as this was a special occasion for us. I managed to arrange (for an agreed price, providing my credit card details) for my wife and I to be met at the airport and taken directly to the waterfront by taxi, where a private water taxi was then waiting for us. This then whisked us away (at considerable speed) to the hotel. From the plane landing, going through airport, collecting our luggage…to stepping into the hotel, it took less than an hour & was well worth it. When we originally booked our trip through TUI, we upgraded to a Grand Canal view, so when we were shown to our room (we had to go out and come back as we arrived a little early), TUI had unfortunately been quite remiss in not pointing out that actually what they meant was a side view from the room window of the Grand Canal. I was devastated, as it wasn’t at all what TUI had led us to believe. This wasn’t the hotel’s fault, and what they did next was amazing. As another holidaymaker was leaving the next morning, they agreed to move us to that room at the front corner. They gave us a complimentary cocktail drink and nibbles in the bar before we went out on our first night. The Front of House Manager (Giuliano Zanet), the barman, and all the staff are a genuine asset to the hotel. Breakfast is a mixture of warm (scrambled eggs, bacon, sausage & mushrooms), fruit juices, coffees, pastries/danish/croissants, cold meats, cheese & bread, toast & jams, muesli, fruit and even cake (tiramisu, coconut, banana & chocolate & coconut) all served by lovely, friendly staff. Whilst we were out after our first night at the hotel, the staff had moved our belongings to the new room, and left us a bottle of Prosecco & 2 flutes, together with their well wishes for the rest of our stay. [Got to apologise at this point, as we had a minor accident and one of the glasses smashed on the floor. After a quick call to reception, 2 ladies arrived to clear away the broken glass (thank you to them both).] After that, our holiday went smoothly, the staff always helpful, attentive and forever smiling. We had the best time in Venice, and hopefully we will be able to go back, and if we do, we’ll definitely stay at the Palazzo Giovanelli. The hotel is situated directly on the Grand Canal, towards the northern end, right next to the San Stae water bus stop (#1 goes down (from left to right on the canal) to Rialto Bridge & San Marco; the Orange line Alilaguna goes to and from the airport). To get tickets for the water buses, either get them at the airport, or a short walk down to the Rialto Bridge stop.