Messner Palace Venice

DO NOT GO For a small price increase, there are miles better hotels in Venice, and they are well worth it. Mold, dust, smell. Checked out immediately.

This is a 3 star hotel posing as a 4 star, be aware of this when you book. We arrived as a couple on a Saturday afternoon and found out in the evening that neither toothbrushes or toothpaste are supplied in any form at the hotel. This is despite the hotel receptionist telling me candidly all shops are closed past 9pm, so the hotel is aware of this not being a problem to solve via a late night shop visit. I also noted the poor condition of the bathroom sink which was a push away from dislodging entirely, but this is a smaller issue than the toothbrush one mentioned. For what it’s worth, the receptionist told me the manager has previously been made aware of the toothbrush issue by other guests and has chosen to not address it. Therefore, I find myself writing a negative review I otherwise wouldn’t have, so book at your own peril.

We booked a three night break in a superior room. Arrived around 10.30pm. Went to reception only to be told that we could only stay in the room for one night and then had to move. Not happy. Told them will not be moving. Was then showed to our room which was the other side of another hotel called “SONOR” This hotel looked really nice, but our accommodation was in a very delapidated building. On our way up to our room on the 2nd floor we noticed a lot of plaster on the walls was falling off and being trodden into the worn carpet. Opened the door to what was supposed to be our Superior room. However, it was like student accommodation. As basic as it could be. No plug for bath. No hot water, One insect blind not working. Curtain rails but no curtains. Booked a double bed but got two singles pushed together plus two other singles. The whole room needed a good clean and paint. Open wardrobe had broken lower rail and only 4 hangers. Bleak bathroom with some tiles on floor missing. Holes where fixtures and shelves were once there. No hand rail by bath which was very slippery with no safety mat. Light over basin not working. No info book in room about facilities or local places of interest etc., Wall mounted TV but no remote control. AC did not work. No phone in room. Can honestly say, this room was the worst that we have seen in 50 plus years of travelling. As it was late, went down for a quick drink and started talking to a couple of americans. All of a suddon a rat jumped or fell out of the climbing bush. While we were sitting talking we saw a total of 6 rats. Went down for breakfast in the morning. No orange juice, No hot water for tea. We had a full day out and came back, changed for dinner. It was a decent meal and waiter was very polite but did not ask if we wanted side orders, desert, coffee etc. after serving, just left us to it. a few more rats seen running around but we were used to it now. Went to bed and came down for breakfast next day, which was the same low standard as day before. Out all day, came back and changed for dinner. I ordered a grilled steak which you could not cut and was very chewy, so left it. not until the end did the waiter come round and asked if everything okay. I replied ‘no, terrible, could not cut or eat’. Waiter went off and came back and confirmed he had taken the meal off the bill and would not be any charge. That was fine but did not ask if I wanted something else to eat. NOTE ---- This is a ONE/TWO star hotel and not 4 star as advertised. BEWARE BEWARE

This is a hotel that is not running in proper condition. Paint flakes from the ceiling, door handles fall off, shower drain is clogged. Most definitely not ideal for the price I paid.

For the price and the peak period we visited in, this place was reasonable. We booked the main building which is clearly much better than the other building. It has ‘faded Wes Anderson’ vibes and has definitely seen better days. That said, it’s an excellent location in a quiet but central location for the vaproretto and there’s a well priced sandwich and coffee shop very close and a good supermarket within a 5 minute walk. It’s Venice and you shouldn’t be spending much time in your hotel room - so with that in mind, it’s fine.

Location was great with a canal view and a great little restaurant. Pretty close to the Vaporetto Salute stop. Staff was not overly friendly, make sure you buy water for the room. You definitely get the feel of old Venice with this hotel. Stayed 2 nights and that was perfect.

There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though.