B&B Verona Centro

Beautiful and convenient location. The owner was charming and extremely helpful. Near the river and Roman Theatre. With the added convenience of being just outside the very centre of town. It is a short walk to almost everywhere in Verona. Highly recommended.

The owner, Serena made us feel very welcome and was always around to help and give advice on some good restaurants and some 'must do' activities whilst in Verona. The accommodation was clean, comfortable and you could tell that they had taken their time to make the place as homely as possible. A great location for Ponte di Pietra, river Adige and the historic centre of Verona. The apartment was very spacious and comfortable, with kitchen, TV and sofa. We loved our time there, and Serena was kind enough to converse with me in Italian to improve on my experience.

Upon arrival on October 9 at BB Verona Centro, we met Serena, the owner or property manager. We were traveling with my brother and his wife who were also booked to stay at BB Verona Centro. When Serena showed us our rooms, we expressed our observations about the rooms and told Serena that they were not at all like what was pictured on *********** website. At that point, Serena became very angry and rude and told us to leave. We tried to reason with her as to how we can resolve this and get our money back and she said we had to take it up with ***********. She then told us we were wasting her time and to leave which we did. At this point, we did not have a place to stay, we tried multiple times to contact *********** for help but they are very difficult to reach or get a person to speak with. Serena told the *********** people we never showed up to check in. We had to provide a picture to *********** showing myself at the property talking with Serena. We also had to provide phone records so they could see they we did try to contact them immediately for help but could not get through. We communicated with ***********, myself and my brother, all week while trying to enjoy our vacation and now all week upon return from vacation. We continue to get told that we do not deserve a refund for the accommodations which we were turned away from by Serena and told not to return. I have spend over $182 in international phone calls trying to get help from ***********. My recommendation to everyone booking travel is to NOT use *********** or BB Verona Centro. I am posting this on Trip Advisor because I can place a review on ***********. It seems to me that they only post favorable reviews which is very deceiving.

Last week we had a reservations at B&B Verona Centro. Upon arriving to check in we met Serena the property manager. When she took us to the unit we were disappointed in the accommodations and told her that this was nothing like the website. She got upset and told us to leave and she would not rent to us. We explained that we have no other accommodations and may have to come back. She told us not to comeback. She then Notified *********** that we did not show to Check in. We responded to booking that that was not true and provided a picture with a date and time stamp showing my sister and Serena standing in front of the building. *********** would not provide any assistance and told us we were not due a refund. In looking at reviews further on B&B we see a similar encounter another person had with Serena. *********** was no help and despite providing evidence of us being there they continued to say we did not show up to check in and therefore they would not refund our money. I have a hard time believing all the glowing reviews after seeing the accommodating and dealing with Serena. I attempted to leave a review on Bookings but they removed my reservation which prevents such a review. Be careful dealing with B&B Verona as well as ***********. This experience explains the 1.1 rating Booking has on the web.