There was basically no one at the front desk at any time.
The room I stayed in was cleaned, but water leaked from under the toilet, so my pants got wet. The plywood on the bathroom door was peeling off, so it was far from clean.
A large dead cockroach had been left in the hallway for several days.
The air conditioning in the room worked and there was hot water, so it was fine for a basic stay, but some of the lights were out and it was dark.
To be honest, I don't think it was worth the price.
The location is central, with plenty of restaurants nearby and the visa application center nearby, so it's better.
The only amenities provided were towels. You'll need to bring your own toothbrush, etc. (This may be true throughout Labuan.)
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