Anonymous User
April 14, 2023
The room facilities and so on are good, but the room type we booked on Ctrip is a double bed and a sofa bed. plus sofa bed), can accommodate three people. But when we arrived at the hotel, they refused to give us the room type we booked. We were given a big bed and a small sofa chair. The room was much smaller, and the attitude was very bad. I called Ctrip's customer service, but Ctrip was powerless to deal with it, and said that it was not responsible (looked at the screenshot of the hotel room type, and compared the room types with different set dates, all of which have a sofa bed. When we originally booked, it was based on meeting three people. Search, can we book wrong?), very disappointed with Ctrip, such a big company lacks responsibility!
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