To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.8
Service8.8
Cleanliness9.1
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All reviews(139)
Positive reviews(133)
Reviews with photos/video(60)
Delicious breakfast(26)
Well designed(17)
Large rooms(16)
Easy to get around(14)
Tasty restaurant(13)
Good views(10)
Close to metro(7)
Convenient for shopping(5)
Negative reviews(6)
Guest User
SO Cosy
Stayed in Sep 2025
Solo traveler
5 review
8.0/10
Very Good
Posted on Nov 4, 2025
I love the view from my room. The room was nice.
***u
SO Cosy
Stayed in Jun 2025
Business traveler
2 review
7.5/10
Posted on Jul 22, 2025
It is expensive but not so impressive. The taste of design was not for me,,,
The room is too white also, not so relaxing,,,,
But luxury views!
Response from Property: Dear ***u,Thank you for sharing your feedback with us. We appreciate your comments regarding the room design and understand that the all-white aesthetic may not suit everyone’s taste.We are glad, however, that you enjoyed the luxury views from your room. Your input helps us to continually improve and offer a more comfortable experience for all our guests.We hope to welcome you back in the future for another stay in Vienna.Warm regards,Christian E. Klaus, General Manager
118392****
SO Cosy
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 5, 2025
I had a phenomenal experience for such an affordable price! It truly rivals the Sofitel Haikou – I was absolutely blown away! The panoramic city views of Vienna were breathtaking, and the pure white rooms were thoughtfully designed, giving off a distinct Santorini, Greece vibe!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your outstanding review and perfect rating!We are truly delighted to hear that you had such a wonderful experience with us at SO/ Vienna and that you found the stay to be a great value. It’s fantastic to know that the panoramic views and the bright, thoughtfully designed room gave you a Santorini-like impression — what a lovely compliment!We hope to have the pleasure of welcoming you back very soon.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna
1358169****
SO Cosy
Stayed in Jun 2025
Traveling with friends
17 review
9.7/10
Amazing
Posted on Jul 18, 2025
The hotel is perfect in every way, except for the lack of a swimming pool. Its superb location makes it incredibly convenient for getting around. The rooftop restaurant boasts beautiful views, serving a buffet breakfast in the morning and transforming into a bar at night with a fantastic atmosphere.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your wonderful review! We are thrilled to hear that you enjoyed our prime location, the breathtaking views from our rooftop restaurant, and the atmosphere both at breakfast and in the evening at the bar.We hope to welcome you back soon for another fantastic stay at SO/ Vienna!Warm regards,Christian E. Klaus, General Manager
Guest User
SO Comfy Room
Stayed in May 2025
Family
21 review
8.5/10
Very Good
Posted on Jul 2, 2025
The service was excellent, and the front desk staff were exceptionally friendly and welcoming. However, the original room wasn't very clean. After we complained, we were promptly upgraded to a much better room with a superb view, from which we could see St. Stephen's Cathedral. The sauna facilities were new, and the fitness center was very good and well-equipped.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for taking the time to share your experience and for your positive rating!We are pleased to hear that you enjoyed the friendly service and appreciated the upgraded room with the stunning view of St. Stephen’s Cathedral. It’s also great to know that you liked our sauna and fitness centre.At the same time, we sincerely apologize that the cleanliness of your first room did not meet your expectations. Your feedback is very important to us to ensure better consistency.We hope to have the pleasure of welcoming you back to SO/ Vienna again soon!Warm regards,Christian E. Klaus, General ManagerSO/ Vienna
M335075****
SO Cosy
Stayed in Apr 2025
Couple
10 review
10/10
Outstanding
Posted on Jun 15, 2025
What a magnificent luxury hotel! This was my first time staying at such a high-caliber place. I heard it was even designed by the same architect as the Louvre, which truly impressed me. It's a pity I only stayed one night, as I had evening plans. I really should have spent that evening on the rooftop, enjoying a drink and watching the sunset. And to top it off, I could watch the sunrise right from my room in the morning!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your outstanding 10/10 rating and kind words.We are delighted you enjoyed the unique design by Jean Nouvel. It’s wonderful to hear you appreciated the luxurious atmosphere, even if your stay was brief. We hope next time you’ll have the chance to relax on our rooftop with a drink while watching the sunset—and enjoy the sunrise from your room.Looking forward to welcoming you back soon!Warm regards,Christian E. Klaus, General ManagerSO/ Vienna
Shenzhilingyujie
SO Cosy
Stayed in Apr 2025
Couple
43 review
8.0/10
Very Good
Posted on Jun 20, 2025
The breakfast was decent, and the views were beautiful. However, even after staying for three nights, our room didn't offer a view of St. Stephen's Cathedral. When we inquired about switching to a room with a view, the Chinese-speaking staff member informed us that it would cost an additional 50 Euros.
Original textTranslated by Google
Response from Property: Dear Shenzhilingyujie,Thank you for choosing SO/ Vienna and for sharing your feedback.We are pleased to hear that you enjoyed the breakfast and the beautiful views during your stay. However, we regret to learn that your experience with our service did not meet your expectations, particularly regarding your room view request.Please be assured that we take all guest feedback seriously and will follow up internally to ensure our communication and service meet the high standards we aim to provide to every guest.We hope to have another opportunity to welcome you back and provide a more seamless and satisfying stay.Warm regards,Christian E. Klaus, General ManagerSO/ Vienna
Guest User
SO Comfy Room
Stayed in Sep 2025
Family
4 review
5.0/10
Posted on Nov 3, 2025
15 to 20 mins walk to tourist area. Expected some walk or ride. But got nice skyline view.
The furnitures are generally quite old, dusty inside the wardrobe and hard to slide the window panels. Quite dark inside the room. Junior staff is not helpful and check wrong information in the beginning during check in but then got an asian staff was friendly and helpful.
The restaurant at the top floor is gd with nice view. Helpful staff and got nice food.
Egor Kromberg
SO Comfy Room
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 30, 2025
Our stay at SO/ Vienna was excellent. The room was spotless and serviced daily, ensuring a consistently comfortable experience. The breakfast was outstanding - both in quality and variety - and accompanied by a stunning panoramic view of Vienna. We were particularly impressed by the view from our 14th-floor room, overlooking the city center, which we enjoyed without any additional charge. The option to select a preferred pillow type was also a thoughtful and appreciated detail.
There are only a couple of minor points for improvement: the room could benefit from additional lighting, and the staff checking room numbers at breakfast might consider streamlining the seating process to reduce waiting times.
Response from Property: Dear Egor Kromberg,Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay, the panoramic view, and the personalized touches such as pillow selection. We also appreciate your constructive suggestions regarding lighting and breakfast seating, which will help us continually improve.We look forward to welcoming you back to SO/ Vienna.Kind regards,Christian E. KlausGeneral Manager, SO/ Vienna
Guest User
SO Cosy
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Nov 1, 2025
A very good hotel. The location is good and the view from the restaurant is spectacular. Definitely recommended.
michlimm
SO Comfy Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 13, 2025
One of the best hotel stays I’ve had - from the view to the location to the service. The hotel is located away from the hustle and bustle of District1, yet not too far away from the life of the city. Service was top notch as well, everyday house keeping tidies up the room to the utmost standard. If all SO/ hotels are like this, we’ll definitely be looking to book the brand more!
Anonymous User
SO Cosy
Stayed in Feb 2025
Other
38 review
8.0/10
Very Good
Posted on Mar 24, 2025
Good location and great views. The baths are brilliant and the beds even better.
AllyLee
SO Cosy
Stayed in Jul 2025
Couple
10 review
10/10
Outstanding
Posted on Aug 29, 2025
Here’s a polished short review you could use for a hotel in Vienna:
I recently stayed at this hotel in Vienna and had a wonderful experience. The location is excellent—close to major sights and easy to access by public transport. The rooms were spotless, comfortable, and well-designed, with modern amenities that made the stay relaxing. Staff were exceptionally friendly and helpful, offering great local recommendations. Breakfast was fresh and varied, a perfect start to each day. Overall, a stylish and welcoming place to stay in the heart of the city.
Response from Property: Dear AllyLee,Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay, our location, and the service provided by our team. It is wonderful to know that the rooms and breakfast contributed to a relaxing and memorable experience.We look forward to welcoming you back to SO/ Vienna!Best regards,Christian E. Klaus, General ManagerSO/ Vienna
When you know
SO Comfy Room
Stayed in Dec 2024
Family
5 review
10/10
Outstanding
Posted on Feb 26, 2025
It’s so beautiful for everything! I’m so happy to stay there!
LeoK0
SO Cosy
Stayed in Feb 2025
Couple
7 review
10/10
Outstanding
Posted on Mar 28, 2025
Stylish rooms, great location, and very friendly staff. The view from the top floor was amazing. Highly recommend!