Hotel Rathaus - Wein & Design Reviews

Response from Property: Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated our spacious rooms, the complimentary coffee and water station, as well as our little gesture of offering a glass of local wine for longer stays.We’re sorry to learn that our breakfast selection did not fully meet your expectations. While we strive to offer a variety of fresh, locally sourced products from regional farmers, we understand that preferences vary, and we will certainly take your comments into consideration for future improvements.We also appreciate your remarks regarding the stairs leading to the reception and elevator. Due to the historic nature of our building, we are unfortunately limited in the structural changes we can make. Nevertheless, we continuously look for ways to improve comfort and accessibility for our guests within these constraints.It’s great to know you found our location convenient for exploring Vienna, especially for guests using public transit. We hope to have the pleasure of welcoming you back on your next visit to our city.Your Hotel Rathaus Team

Response from Property: Thank you so much for your incredibly kind words! We are truly honored to hear that your stay with us stood out among so many wonderful places across Europe. It means the world to us that you felt at home and connected so warmly with our team — your appreciation of every single staff member is deeply touching.We remember you too, and it brings us joy to know that your experience here left such a lasting impression. You're always welcome back — not just as a guest, but as part of our extended family.Wishing you safe and exciting travels as you continue your journey through Europe. We hope to welcome you back very soon!Warmest regards,Your Hotel Rathaus Team

Response from Property: Thank you for your kind feedback! We’re happy to hear that you found our receptionist friendly and your room clean with all amenities complete. We appreciate your thanks and hope to welcome you back soon!Your Hotel Rathaus Team

Response from Property: Thank you for sharing your feedback. We apologize for the inconvenience caused by the Rathaus subway station closure due to renovation work. We're happy to inform you that the station has now reopened, which should make your future visits more convenient.We’re also sorry to hear about the cleanliness issues you encountered with the bedsheet and the sink. This is certainly not up to our usual standards, and we will address this with our housekeeping team to ensure it doesn’t happen again. On a positive note, we’re glad to hear that our reception team was friendly and helpful — we will be sure to pass on your kind words to them!Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back.Your Hotel Rathaus Wein&Design Team

Response from Property: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the clean room and convenient location. We’re very sorry to hear about your concerns regarding security and the check-in process during late arrivals. Your comments are important to us, and we will review our procedures to ensure all guests feel safe and well cared for.Regarding the kettle, we understand how important that can be — please note that kettles are available upon request at the reception, and we would have been happy to provide one during your stay. We're also sorry that we couldn’t accommodate your request for a higher floor and will do our best to fulfill such preferences in the future.We truly appreciate your input and will use it to improve our services. Thank you again for staying with us, and we hope to welcome you again.Your Hotel Rathaus Wein&Design Team

Response from Property: Thank you so much for your lovely review! We're delighted to hear that you enjoyed our convenient location in Josefstadt, the nearby restaurants and tram access, as well as our in-house wine bar featuring regional wines. It’s wonderful to know that our friendly team, the well-equipped breakfast, and the spacious rooms helped make your stay so pleasant. We truly appreciate your kind words and look forward to welcoming you back soon!Your Hotel Rathaus Wein&Design Team

Response from Property: Thank you for your wonderful review! We’re delighted to hear that you enjoyed the Penthouse room with its high ceilings and large windows, as well as the spacious bathroom and great bathtub. We're so glad to know that you'll be staying with us again on your next visit to Vienna! We look forward to welcoming you back.Your Hotel Rathaus Wein&Design Team

Response from Property: Thank you very much for your kind review! We’re glad to hear that you found our hotel clean, beautiful, well-located, and quiet. It’s great that you enjoyed our bar near the reception and the wide selection of red wines. We look forward to welcoming you back soon!Your Hotel Rathaus Team

Response from Property: Dear Justen1010,Thank you very much for your detailed feedback and for taking the time to share your experience with us. We are delighted to hear that our team was able to accommodate you with an early check-in, allowing you to rest after your flight.We also greatly appreciate your comments regarding the entrance, the stairs, and the room design. Feedback like yours is invaluable in helping us improve and make our guests’ stay even more comfortable.We look forward to the pleasure of welcoming you back to our hotel in the future.Best regards from Vienna,Your Hotel Rathaus – Wein & Design Team

Response from Property: Thank you for your positive feedback! We're glad to hear you had a great stay with us. We hope to welcome you back soon!Your Hotel Rathaus Team

Response from Property: Dear Guest,Thank you very much for your wonderful review and for sharing your feedback about your stay. We’re delighted to hear that you appreciated the friendliness and helpfulness of our team, as well as the comfort, cleanliness and spaciousness of your room.It’s also great to know that you enjoyed the unique design and personalized theme of our hotel, along with our quiet yet well-connected location.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Vienna soon!Kind regards,Your Hotel Rathaus – Wein & Design Team

Response from Property: Dear Monroe,Thank you very much for your great review and kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, service and room comfort.We’re also happy to know that you found the hairdryer powerful and the sound insulation excellent — your feedback means a lot to us. We appreciate your comment about the lighting and will keep it in mind for future improvements.We hope to have the pleasure of welcoming you back to our hotel soon!Kind regards from Vienna,Your Hotel Rathaus – Wein & Design Team

Response from Property: Thank you so much for your kind feedback! We're truly delighted to hear that you enjoyed your stay with us and that the air conditioning made such a positive difference, especially during the summer heat. We understand how important comfort is when traveling, and we're glad we could provide that for you.We hope to welcome you back again soon!Warm regardsYour Hotel Rathaus Wein&Design Team

Response from Property: Dear Guest,Thank you very much for your kind review! We are delighted that you enjoyed our location and found it convenient.We look forward to welcoming you again soon.Best regards from Vienna,Your Hotel Rathaus – Wein & Design Team