Grand Hotel Vientiane Reviews
Grand Hotel Vientiane
Phonsinuan, Vientiane, LaosView hotel details
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Guest Reviews of Grand Hotel Vientiane
9.0/10
Great
116 review
Verified reviewsLocation8.9
Amenities8.5
Service9.4
Cleanliness9.2
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All reviews(116)
Positive reviews(115)
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Great service(35)
Clean and tidy(21)
Awesome rooms(20)
Awesome stay(15)
Tasty dinner(11)
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Negative reviews(1)
Guest User
Super Deluxe Room
Stayed in Feb 2026
Business traveler
33 review
Great
Posted on Mar 7, 2026
Centrally located, just 200 meters from the Thai Embassy. There's a BBQ restaurant and massage parlor downstairs. Vientiane Center is only 1 kilometer away, making it very convenient for getting around. The hotel staff are also very friendly.
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Guest User
Deluxe Double Room
Stayed in Nov 2025
Couple
10 review
Outstanding
Posted on Dec 31, 2025
I was truly surprised by the politeness of the Indian people. They were very, very courteous and helpful. I felt like I was staying at an ITC Hotel in India – very high quality. Mr. Girish Golani, in particular, took excellent care of us. Thank you so much for your hospitality. A 10 out of 10! Top!
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review.We are truly delighted to hear that you had such a pleasant experience during your stay with us. Your kind words, especially regarding Mr. Girish Golani’s service, mean a great deal to our team. We will be sure to share your compliments with him.We strive to provide warm hospitality and high-quality service, and it’s heartening to know we met your expectations. We look forward to welcoming you back again in the near future.Warm regards, Mr. Lava Grand Hotel Vientiane
Anonymous User
Deluxe Twin Room
Stayed in Sep 2025
Traveling with friends
1 review
Amazing
Posted on Oct 9, 2025
Very nice hotel，great service. I will recommend you to visit this hotel in laos. this hotel provide dinner and breakfast very delicious dinner and I really appreciate the service here. And something I must tosay is that some equipment is old and out of style.
After that , always really good
Response from Property: Dear Guest,Thank you very much for your kind words and recommendation. We are delighted to hear that you enjoyed our delicious dinner and breakfast, as well as the service provided by our team.We appreciate your feedback regarding some of the equipment being old and out of style. Please rest assured that we are continuously working on improving our facilities to ensure a better experience for all our guests.We look forward to welcoming you again for another great stay.Best regards, Mr. Lava Grand Hotel Vientiane
Guest User
Deluxe Twin Room
Stayed in Aug 2025
Other
1 review
Great
Posted on Sep 30, 2025
Sabaidee From South Korea
I purposely booked a room here to find out some truth, and I saw the truth with my own eyes.
The hotel staff are smiling and friendly, since the receptionist, restaurant staff , Housekeeping, the breakfast is good But the Internet was slow, so I walked in and out around the hotel to looking for Internet signals for work, then I found out with my own eyes that my Korean husband and his mistress " Choi Suhee " were staying at this hotel ㅎㅎㅎ giving me evidence of divorce, thanks to the slow Internet signal ㅋㅋㅋ Well, I've been very helpful and had a good time with my daughter, thanks to all the staff, if I have a chance, I'll go back with my new husband ㅋㅋ
저는 진실을 알아내기 위해 일부러 여기 방을 예약했고,호텔 직원들은 웃고 친절하게 대해주고 있습니다. 리셉션 직원, 레스토랑 직원 , 하우스키핑, 아침 식사도 맛있습니다. 하지만 인터넷 속도가 느려서 업무용 인터넷 신호를 찾기 위해 호텔을 들락날락 거렸습니다. 그러다 눈으로 보니 한국인 남편과 상간녀 "최수희"가 이 호텔 ㅎㅎㅎ에 머물고 있다는 것을 알게 되었습니다. 느린 인터넷 신호 ㅋㅋㅋ 덕분에 이혼 증거를 제시해 주었습니다. 모든 직원들 덕분에 큰 도움이 되었고 딸과 즐거운 시간을 보냈습니다. 기회가 된다면 새 남편 ㅋㅋ와 함께 다시 가보겠습니다
Anthonyliang
Super Deluxe Room
Stayed in Aug 2025
Traveling with friends
9 review
Very good
Posted on Sep 30, 2025
One of my Favourite Hotels in Laos, but pricing is also on the high side for Vientiane standards. Great staff , clean . Location is good.
Cons: Breakfast 5/10. Variety can be better. Lack of amenities can be better if at least they have gym. Room is condition is deteriorating, especially the toilet and floorings.
Guest User
Executive Suite
Stayed in Jan 2026
Family
1 review
Outstanding
Posted on Feb 25, 2026
We stayed here for 4 nights and everything was perfect: fast checkin and checkout, the room was exactly what we expected, staff are friendly....
Highly recommend booking the Suite on 7th Floor
Guest User
Super Deluxe Room
Stayed in Sep 2025
Family
2 review
Amazing
Posted on Oct 10, 2025
Friendly staff and good services, clean room, convenient location
Response from Property: Dear Guest,Thank you for your positive feedback. We are pleased to know you appreciated our friendly staff, good service, clean rooms, and convenient location. We look forward to welcoming you again soon.Best regards, Mr. Lava Grand Hotel Vientiane
preeya
Super Deluxe Room
Stayed in Apr 2025
Solo traveler
18 review
Outstanding
Posted on Jun 16, 2025
This is my first time staying at this hotel. The receptionist was very nice. Since I arrived early, I asked and asked to check in early. The hotel was very kind and did not charge me any additional fee. The room was very clean, with complete facilities. They also served dinner to my room, which I really liked. The hotel is in a very good location, near the Thai consulate and is considered an area where many Koreans live. Therefore, there are coffee shops and Korean-style bakeries not far away. In addition, there are many supermarkets, massage shops, beauty salons, and restaurants near the hotel. It is very convenient even if you are traveling alone.
Response from Property: Dear Valued Guest,Thank you so much for your detailed and thoughtful review.We are truly delighted to know that your first stay with us was a pleasant experience. It's wonderful to hear that our front office team was able to assist with an early check-in and that you found the room clean and well-equipped. We’re also glad you enjoyed our in-room dinner service and the hotel’s convenient location.Your kind words about the nearby amenities and overall comfort are greatly appreciated. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to Vientiane.Warm regards, Mr. Lava Grand Hotel Vientiane
Guest User
Super Deluxe Room
Stayed in Feb 2025
Family
2 review
Very good
Posted on Mar 17, 2025
The hotel is quite good, with comprehensive facilities. However, it's a bit far from tourist attractions if you're looking to walk. I requested an early check-in, and they kindly accommodated me upon my morning arrival. The best part, though, is that they provide dinner for all guests, which is a great way to save both time and money.
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Guest User
Super Deluxe Room
Stayed in Oct 2025
Couple
4 review
Outstanding
Posted on Nov 22, 2025
Staff are accommodating and breakfast is good. I want to stay here again 💕
Response from Property: Dear Valued Guest,Thank you very much for your kind review.We’re delighted to hear that you enjoyed your stay, especially our staff service and breakfast. Your satisfaction is our greatest reward, and we truly appreciate your support.We look forward to welcoming you back again soon!Warm regards, Mr. Lava Grand Hotel Vientiane
Elena 莲娜
Deluxe Double Room
Stayed in Dec 2024
Solo traveler
24 review
Outstanding
Posted on Jan 31, 2025
The staff at the hotel are excellent-very helpful, polite and patient.
The location is not really central, but since the city is quite small, it doesn't present a problem.
There is a variety of food at breakfast, and the housekeeping is great.
Definitely recommend!
Guest User
Super Deluxe Room
Stayed in Jul 2025
Family
5 review
Outstanding
Posted on Nov 11, 2025
The room was cliean and nice. Recommended for those who wish to walk around city cente
Response from Property: Dear Valued Guest,Thank you for your kind review. We’re pleased to hear that you found the room clean and comfortable. We're also glad our location was convenient for exploring the city center.We truly appreciate your recommendation and hope to welcome you again soon.Warm regards, Mr. Lava
Guest User
Super Deluxe Room
Stayed in Jun 2025
Couple
2 review
Great
Posted on Jul 8, 2025
Lovely place with a short proximity to everything. Staff is friendly and helpful and warm.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and found our location convenient, as well as our team friendly and helpful.Your kind words truly motivate us to continue providing warm and attentive service to all our guests. We look forward to welcoming you back on your next visit to Vientiane.Warm regards, Mr. Lava Grand Hotel Vientiane
B.Westerman
Executive Suite
Stayed in Nov 2024
Family
15 review
Very good
Posted on Dec 9, 2024
It is convenient to visit the Thai embasst, as it is a working distance, food ok, the bilding is ok too, around with shops and resturant!
Guest User
Super Deluxe Room
Stayed in Feb 2025
Couple
2 review
Amazing
Posted on Mar 21, 2025
On arrival we were greeted by friendly staff. The check-in was quick, and we got some cold orange juice while we were waiting. As a bonus, we also received an upgrade room! The unit was spotless clean, with comfortable beds, luxurious towels, and there were some cold drinks, water, and beers in the fridge which you pay for on check out (if used). The dinner included is a Western and Asian set menu option. It was delicious, and generous portions, and you can choose to have dinner in the restaurant or as room service. We had an early flight the next morning and a breakfast box was packed for us. It really was such an enjoyable stay, and we wish we had more than 1 night there. For those who need to visit the Thai Embassy, the location is perfect.
Our only suggestion would be that a WiFi router extender or any alternative be installed as the reception of WiFi was basically non-existent on the 6th floor.
For those who have read previous reviews regarding the air conditioners being loud and only blows onto the bed, the remote cover slides open and offers both a "quiet" function as well as the function where you can swing the vents to blow either up or down :)
Overall really a great hotel and it will be our go-to in the future.