Hilton Vilamoura As Cascatas Golf Resort & Spa

Stream around pool area was dry, no flowing water. Overcharged for stay but corrected when queried.

The Hilton Vilamoura hotel was a five star experience from the moment you enter the lobby. The decor is all very resort zen style and the staff was so helpful especially during a country wide power outage! We loved our week stay and appreciated the upgrade on arrival. I highly recommend this hotel.

Once the construction is finished the property will be gorgeous. The interior is nice- very spacious. Our room was new but was cold even with the heat on. I paid for a pool view and we see a dirty pond, bushes, a tiny bit of golf course, and parking lot. I was too tired to complain especially as the staff at check in wasn’t eager to assist us. Didn’t mind the construction but the arcade was still advertised so that was upsetting to not have open. The kids play area is outdoors and our kids loved it. The bar was cozy and the bar staff there was wonderful.

Was good breakfast, as a 5 star hotel , no entertainment or animation team, nothing to do around

2-star experience from a 5-star hotel Poor experience not expected from a 5-star hotel. Closer to 2-stars. This is my second stay in the complex, but based on my recent experience, is likely to be the last. Previously visited As Cascatas serviced apartments are significantly better than the hotel rooms. The two connected rooms booked for the family of four (2 adults and 2 young children) were in derelict and heavily used condition: - broken furniture in bedrooms including bent bed legs which made the beds wonky, - lumpy mattresses which resulted in uncomfortable sleep, - soundproofing does not work (pool side rooms will not be quiet enough to put and keep young kids in bed, scheduled entertainment can get too loud, albeit it cuts off at 10pm), - walk-in showers that pump cold water without any sign of warming up, - poorly arranged kitchen designed for people who do not cook, - unintuitive location of cooking utensils and cutlery (no useful instructions in sight), - blunt knives, - fitted dishwasher separated from the cabinet unit (I had to push the unit back in it's place several times), - small under-the-counter fridge with misaligned doors, - broken kitchen door hinges, - kitchen skirting boards out of alignment due to the dishwasher and fridge issues (had to push everything back in it's place just to use the kitchen), - broken crockery and glassware (chipped broken glass was missed, the staff will run the dishwasher but do not expect any quality control), - pool towel was removed by cleaning staff.