Ohtels la Hacienda

The staff is friendly and attentive, providing excellent facilities and clean, comfortable rooms near the airport, beach, and shops. Some guests find the beds too soft.

Great holiday in Hotel La Hisenda. This was our first time in this hotel and in the area and I must say the Hotel was very clean and staff worked very hard. Location- 7 - 10 minutes from beach close to local shops, restaurants near by. Close to Salu by bus or by taxi. All bus numbers to Salu or Barcelona and other areas I have attached a photo. Bus stop is just round the corner from Hotel roughly 30 seconds away. Bus to Salu cost us €2.95 each you need cash or to purchase a travel card in advance. The bus company is Plana bus. Taxi to Salu was between €13 - €15 for a car. The hotel recommend them book the taxi as the drivers English wasn't very good we got our own taxi twice and never had a issue. Food & Drink - Plenty of choice, anything that i belive you need for a holiday choice. Plenty of meat, fish, vegetables, pasta, chips, pancakes, chocolate fountain multiple cheese and meat platters all freshly cooked and cut. They make there own bread and pastries on site. Staff worked hard to serve all the people and get them seated and service was good and quick. Microwave and high chair for youngsters. Plenty of choice even for fussy eaters. Drinks plenty of soft drinks with food as much as you wanted. If you wanted drinks with your evening meal in the restaurant this was extra and had to pay on your way out. Drinks at the bar had plenty of choice not cheap products they had plenty of UK and good quality spirits, Scottish whisky and normal vodka. Beer was Amstel and current €2.80 a pint. Coke was €3.20 if I remember correctly. Slush and ice cream available at the pool bar. Pool bar was open 10.00 - close of play. Inside bar open from around 19.00 onwards. Rooms - room was clean and was serviced every day, there was enough room and storage only slight mention could do with some more plugs, hair dryer and fridge in the room. AC worked well. Iron and kettle available on request and possibly a charge. Safe available in room. TV had plenty of channels. Staff - entertainment team was amazing and really worked hard to make sure tge children and adults had a good time. Yes the entertainment was mainly for the children but the thats what the hotel mainly has is families. The entertainment after 22.00 is a verity where some of the crowd join in but isn't that part of the fun. We found them very good doing face paints and balloons with the children and making them enjoy there holiday. Kids club was very welcoming 11.00 - 13.00 and similar again in the afternoon. The children could draw, paint, make bracelets and much more. Staff where very supportive and welcoming. The staff in general restaurant, bar, security, cleaners and reception and anyone else really worked hard and was very polite and friendly at all times. They where very good with children doing high fives and even got the security guard up dancing. It really made a difference. Swimming pool and area - has a jacuzzi that can cater for 15 - 20 ppl at one time. Large pool is deeper one end than

The hotel visually lives up to a 4-star standard, but the organization needs improvement. I ended up wasting most of my first day standing in a check-in queue — and it wasn’t even that busy, with only about 15 families waiting. Our rooms, which were supposed to be ready by 2 PM, weren't available until nearly 5 PM. Despite having four staff members at the reception desk, they were serving one family every 25 minutes. The food at the restaurant was good overall, although food labels were often missing or incorrectly placed. One of the elevators was out of order for six out of the seven days we stayed. It was briefly repaired halfway through our stay but broke down again just a few hours later. The working elevator had a missing floor button, which was finally fixed during our stay. The rooms were decent, but there weren’t many power sockets. We also had to request an infant cot four times (including emailing the hotel weeks before our arrival). Most hotel staff, apart from receptionists, did not speak English, but they were all very friendly. There were plenty of activities for children, although the kids' pool wasn’t ideal — lots of water jets scared my children away from playing there. Overall, I would have rated the hotel 4 stars, but I’m taking off one star because of the disappointing experience on the first day.