Mercure Chantilly Resort & Conventions

We attended a conference recently at your hotel, and even so many things were very nice, other aspects were not so. The hotel itself is immaculate, views terrific, indoor and outdoor pool & sauna great, conference facilities top notch, ample parking. The biggest downside was the price vs service. We stayed in the Golf and sofa room at £280 which for what it is is simply overpriced. The room is nice and bathroom too, just the setup was a bit clunky, Biggest disappointment is the 2 single beds in the large bed, feels a bit makeshift.. but very comfy I have to say. Breakfast and lunch were overall delicious with ample options so kids happy :) Dinner was disappointing and vague though; very confusing menu and you really cannot sell a risotto when there is no risotto in it. Fish and Chips very greasy. And again overpriced for what it is. On checkout we expected an itinerary so we could check a few things though just the final bill. Same at restaurant... My biggest complaint was that the hotel was way too warm. Sitting in the restaurant became unbearable at times.. is there no aircon? I think there is some work to do if you want to cater for international clientele with conferences. Lower the prices and less smoke and mirrors please. But overall a pleasant experience I do have to say

The hotel is very well located and to be fair the reception and bar are quite nice. But where to start? First upon checking in our room we discovered a big and sticky (apologies for the details) urine stain on the toilet seat. I then took a picture to show the receptionist, and his reaction was only to say "Let me see if I find someone to help, all housekeepers are on break", no apologies and no care in the world expressed. I then informed him we would be out the whole day so they had plenty of time to get it sorted...Back 4 hours later and the urine stains are still there... A kind receptionist upgraded us to a different room (she was very helpful), but that "privilege room" had a bathroom door broken, iron broken, tissue dispenser that fell out of its socket... definitely not a room I would have pay a premium to have. From an F&B perspective, the room service charges 5 euros per delivery!!! So if you order a wine glass at 7 euros it will cost you 12 euros (that is just crazy). On top of that, the restaurant (which is quite nice) is overly expensive (most items between 30-40 euros). In summary, this property is well located, great potential but definitely not well managed at the room and housekeeping department level.

Great location, not impressed with service. The hotel is located approx 30 km north of Paris, 20 mins from CDG airport. It is in the country side, surrounded by fields and a golf course. The rooms are average and the minibar contains water and (full sugar) Softdrinks. The restaurant has a small choice of food and the staff struggles to speak pigeon English. They overcharged us in the end and nobody spoke good enough English to dort it. The restaurant has normal tables for the convention guests, but normal guest have to sit in very low chairs at a big coffee table. Same for breakfast.,if you are struggling to get up from a low chair use the room service, although the rooms have only 1 chair. One thing is sure: you have a quiet sleep.

Terrible and actually revolting experience. I check in and get told I’d been upgraded - ok, no issues there. The room was okay but nothing special (I believe it was room 135). But I woke up in the middle of the night (3 AM) after a long trip to France, only to find a bedbug had bit me. I thought it might just be one, but I still cautiously checked. After flipping pillows and checking the sheets, I kept finding more. Finally I tore off the mattress cover and again more and more bugs. In short, the bed was COVERED IN BED BUGS. I went to the reception at 3AM and got a cold “sorry” and “here’s a new room”. The new room (room number 103) was not only a downgrade, but also next to a very loud power generator that buzzed every minute, non stop. Other problems: - The carpets are dirty and stained. - No power outlet in the bathroom. - The rooms are not sound proof at all, it’s a total lie. - Why put a coffee machine in the room if you are not going to provide pods? - Staff never greets anyone. Very cold and rude. - Despite the incident (I showed the staff photos of the bugs as proof at 3AM when I went to the reception) no compensation was offered. No discount. No apology. Literally nothing. This was a business trip and paid by my employer, but almost 1.000 EUR for 3 nights and having level of service and hygiene is despicable. You should be ashamed.