Spark by Hilton Virginia Beach Oceanfront

It was under construction. Paint stains all over floors, pool nasty! Everybody from anywhere can use the pool. Never seen it clean during my stay. Wall paper coming down in bathroom, mold in shower. Floor so wet few humidity you can slip on it. Had a problem with key the whole stay there. Open the door the first day to room and floor had trash all in it from them changing the locks. Staff not friendly at all. They need to shut this place down.

This has been the choice hotel for my family for 10 years when we take our annual Va beach vacation! No issues with hotel or its staff, the room, the check in process flawless as usual, but the new aqua holics poolside bar and venue is horrible, limited selection of food and drinks and to top it off the staff is rude and over aggressive. They appear to be an entity that simply rents space from the hotel but they act as if they own the property. We went to enjoy the pool area and they literally said we don’t have room you must leave. I bought my room it’s not my fault the alcoholics and folks who are not staying on property have over crowded the ata, they should move or you relocate them. The pool belongs to choice hotels not your overrated brand. Terrible in that regard so we spent most of our vacation on the beach to avoid trouble and being hassled and harassed!

The hotels under renovation to be changed to a Hilton Spark they had no breakfast they had to come in our room and physically take out our AC in it and put a new one in at 1 AM and then they triple charge us on our credit card. Also, I left a pair of work boots there and to call them the day that we stayed and the day after I was unable to get anybody on the phone at all. Once I was able to get them on the phone two days later, they said that no one had seen my work boots from our room.

Great location! Hotel is under construction, which was not disclosed when booking. Upon arrival, the electronics in the room weren’t even hooked up or usable. I had just driven 11 hours and it was after midnight. The front desk clerk was able to get one of the construction workers to help. But he did not speak or understand English, so we had to communicate via an app on his phone - which complicated and prolonged a resolution until after 3am. Overall, the room was clean and amenities were all new. However, there is some construction noise and details I wish I knew prior to booking. It appears renovations are close to completion, so hopefully not an issue for future travelers.

When I arrived I came into a full on construction zone. Everything you can think of that you need to repair a home all over the front lobby like the place just opens that day for the summer. I informed the front desk I was early and around the area. I asked if they could call me when the room was as ready they said no. The elevators were scary and one reeked of vomit. Our room had NO AC and when we told the staff they pretended to not understand and made no attempt fix or give us another room. The second time we complained we requested they fix the AC but we were given a fan. The last and final time we asked to have AC fixed or new room it was completely disregarded. We had no room service not even the basics trash removal and towels. The cleaner refused to give us towels when they were in the halls working from cleaning cart. We asked for towels one day 4 times and we got 1 pool towel. That was the only towels we got the whole stay besides the 1 hand towel, and 2 shower towels that we began with. The pool can be used by the general public, big crowds lots of adult activities with bar and DJ on site. Checkout I reminded them how miserable and uneasy sleep was because of the lack of AC and having to keep the door open to get some of the hall way cool air. I was laughed given no type of attempt to make it right. There was no customer service at all. Make sure you don’t need to have the modern or basic conveniences that you would expect for the price paying here.

We spent 500 on two nights to watch a festival on the balcony and they blared awful house music at the pool for the majority of the two days. The elevator's are half in construction and they were gross and terrifying. We were lucky to at least get one of the renovated rooms. Despite it not being the room we requested 3 times it was alright. Don’t go there if you think your going to be able to see any live music cause the pool music was so loud it drowned out all the stages and we could hear it blaring in the room.