Chalet Kilauea

We stayed in room 106 for 2 nights. Very quiet and cute little place, but didn’t quite seem as nice as the pictures online portrayed. Although the place was cute it was not functional. The kitchen was tiny, we had to move chairs around to open the fridge, and the Sink was hardly accessible. The whole place just felt claustrophobic with unnecessary walls making the place feel smaller. The double shower is what we were most excited for. Unfortunately the floor is deteriorating and the bathroom seemed quite tacky. I have attached images below. There were also pictures of a bathtub and a hot tub online which were not present on the premises or included in our room with no option of upgrading. There were some issues we had while staying which made us pretty upset. The second night we were sleeping and woke up to a fire alarm going off at 11:30 pm. The smoke alarm was out of battery and needed to be changed. We brushed that shock off to the side and said whatever. But the worst part of our stay happened the day of checkout. Checkout is at 11am but we heard the housekeepers coming to clean earlier. That makes sense some people choose to leave much earlier than the required checkout time. Although checkout is at 11, at 9:45am they shut our water off completely. We couldn’t flush the toilet, wash our hands, brush our teeth, or make coffee. That is absolutely ridiculous as they didn’t inform us of any reason why the water would be shutting off and in the agreement it clearly states 11am checkout. What made it even worse was that we heard a knock on our door around 10:15am to which I said “hello” loudly. Then we heard her unlocking the door and coming in. I had to say “we are still in here” for her to leave. Crazy! Definitely an invasion of privacy and truly shouldn’t happen when we were the only guests on the premises. You have 4 hours until the next guests arrive do you really have to turn the water off and come into our room in order to shoo us out early? There is almost nothing to do in volcanoe so I would highly recommend staying in Hilo and making the 30 minute drive to the national park as a day trip since you can see all of Kilauea anyway in one day! (Unless you’re gonna do the 3-4 day hike up Mauna Loa).

I don't know about the rest of the hotel, but Unit 101 is a trip! The walls are made of what appears to be volcanic rock (the smooth kind). When you're taking a shower, it's like you're in a (well-lit) cave, with two fountains spouting hot water. I don't know whether I've ever stayed in a suite of rooms that are so much fun. A word of warning, though: you have to remember that there's a step down from the second bedroom to the shower, and another step down from the shower to the master bedroom. Maybe a cave man would not mind a tumble, but we modern folks are not so rugged. There are signs saying , "Watch your step," but we left the bathroom light on to remind us.

Beautiful little group of rooms overlooking a lovely koi pond. Quit and romantic and with miles of the volcano national park and a short drive to Hilo. Only downside was that dining options were limited in Volcano during the week and so to had to drive back to Hilo area for food.

This property is very charming and quiet in an area. That is so busy with tourists right now. It’s a little oasis in the rainforest. The room was clean and utterly charming. (106). we were able to relax and enjoy our time there. There are no amenities at the hotel itself but nearby there are plenty of shops and restaurants hidden in the rainforest.

Wonderful place to stay in a beautiful situation The room was perfect Such accommodating hosts we were denied nothing if needed extras Such a quiet and beautiful garden We had easy access to volcano National park and great food trucks up the road

It has a great ambiance and embodies the tranquility associated with a island getaway.

I knew little about this location before booking but the photos looked very interesting. They did not disappoint. The Chalet is a hidden jungle gem located near Volcano Village. It makes one feel they are deep in a tropical village. The decoration, design, and amenities made this place seem magical. The grounds at night give you the feeling of being in an imaginary setting. Truely a great place to stay and visit the park.

Our bedsheets were not clean. They had blood on the pillow case and some kind of brown stain on the sheets. The rest of the place was clean but this was incredibly unsettling and inconvenient

The bed was covered in blood and random stains. It was very inconvenient and unsettling to sleep in a bed like this. Everything else was clean and okay but this was not. Please just make sure you check your bed!