The IMPERIAL Vung Tau Hotel

Perfect short getaway. The staff is attentive and helpful. The room is neat and clean. They also offered free shuttle service from HCMC to Vung Tau. Thanks

A mediocre hotel in comparison to other luxury 5 star hotels. In relative terms, the location is perfect, with plenty of amenities accessible by foot or the usual Grab/Uber transportation. Other hotels around the area are of lesser prestige/star rating which really shows how much dedication the hotel has in hospitality and service. The check in and check out system lacks structure. A staff takes your bags and you queue up expecting a quick ID check. This is not the case. Plenty of luggages are left on one side and you line up at the reception. After the typical ID check, you're left waiting on the plenty seats in the lobby waiting for the phone call (which never came). Given this was a normal weekday trip, I didn't expect a full house on a Monday. Ended up talking to the staff which needed another queue. The free drinks a staff serves to everyone waiting does not make up for the time lost. (THIS IS UNACCEPTABLE FOR A 5 STAR HOTEL) The room decor are a little dated and needs a big makeover to restore its former glory as Vung Tau's premium choice. I found the electric plugs to be hard to find and or broken. Wallpapers are starting to discolor and metal finishes coming off. These little details should be considered in any future hotel upgrades. (THIS IS UNACCEPTABLE FOR A 5 STAR HOTEL) I really liked the painting frames beside each room door to indicate Service/do not disturb. Although if people are not observant, this doesn't come noticeable for them and it may become hard for people to communicate to staff when room needs to be made. The food options in the breakfast buffet was good and delicious. I did find after the first time, there could've been some more variety to the dishes. Ingredients could be substituted; dishes are made seasonally to appease to flavors across different times of the year; etc etc. There is a good carpark to lobby connection which is excellent in service. A security staff looks after the carpark entry and very friendly. The swimming pool access is a little obscure and badly designed. There is a strong incentive to access via; Dining room. After careful observation, an external staircase from the second floor leads directly out to the pool, bypassing the dining space. (THIS IS UNACCEPTABLE FOR 5 STAR HOTEL) The directions guide needs to be updated and avoid pool users coming through the diners. The hotel is a local favorite but I won't return as a tourist because for the price paid, it doesn't reflect what's being advertised. It is a "well-dressed" 3 star hotel.

We experience at a peak time so there is a lot of people. We do not have a perfect time here because there are some inconveniences such as no welcome drinks and do not receive a professional welcome at such a five stars hotel

It’s facing the land mark and the beach :) it’s a nice way to experience Vung Tau with family.