Waiheke Island Motel

We just had an unexpectedly delightful experience at the Waiheke Island Motel, so much so that we added another night because we simply couldn't get enough of the place! Our stay began with a minor hitch: arriving late in the evening to find our pre-booked studio room was locked. However, the way the night manager and the team handled this was truly remarkable. They quickly resolved the issue by giving us a significant, stress-free upgrade to a spacious whole house with four bedrooms instead of our original studio. This immediate, generous response demonstrated exceptional hospitality and turned a potential frustration into the highlight of our trip. The motel's location is ideal; it offers a wonderfully quiet and peaceful atmosphere, yet it's in very close proximity to both the shops and the beach. We appreciated the on-site pool and the spa options, and the minute's walk down to the community Saturday market was a fantastic bonus. Our only piece of constructive feedback relates to the spa itself—unfortunately, the cleanliness was not up to standard, which was a slight disappointment. Despite the minor issue with the spa, the exceptional service, comfortable accommodation, and prime location mean we had a fantastic trip. Crucially, the price was quite reasonably priced compared to other places on Waiheke, offering excellent value for money. We will definitely return to Waiheke Island Motel!

Excellent service! Accommodation was way better than i expected. Hair conditioner was good.

I like the environment

No good

Not a good experience here, it was dirty, the blinds were dusty, a large spiderweb with resident spider was found just inches above my pillow, the carpet was stained and felt damp and dirty, the shower was broken and off it's tracks and couldnt be shut so had to shower with door open, windows were filthy with big spiderwebs and the 'view' which was shown as looking out to the beach was in fact just straight into bushes and trees, the pool and spa that sounded so inviting was actually a disgusting unhealthy green with leaves and dirt on the top.

Price reasonable accommodation option and the quality just corresponds. Location is great. Kids enjoyed a large trampoline. Staff was nice and helpful.