Premier Inn Melton Mowbray

Went here for breakfast, all staff were brilliant. Breakfast exceptional and staff seemed happy singing and dancing, brilliant vibe.

Stayed 1 night with my daughter while in the area. Car park was a bit tricky to find but we got there, plenty of spaces but we were quite early and it did fill up, so not sure how great parking would be for later arrivals. Room was fine, clean, comfy. Breakfast was nice, did have to wait quite a while for the hot food, despite there only being one other table occupied, I do prefer the Premier Inns where you can just help yourself to hot food for this reason, but food was nice, usual good selection. Hotel was quiet, no outside noise overnight. Would stay again.

I tried to write this review on 09/08 but missed the email asking me to confirm my review. Stayed on 08/08 in room 112. Arrived at about 7:30pm and paid £130. Woke up at 3am to bed bugs all over the bed. Jumped out my skin and left. Nobody on reception to report this to and didn’t really want to hang around any longer after that. I subsequently saw other reviewed reporting bed bugs and felt compelled to warn everybody away from this place. Absolutely awful. It seems as though they are aware of this but still happy to take your money. No idea how to go about getting my money back.

Can't give 0 stars so had to give 1, this place has completely put me off staying at any premier inns ever again! Where do I even start, so shortly after arriving at the hotel we were all about to set off to sleep, when I spotted what I thought was a bug crawling on the sheets that my 6 year old was sleeping on and with further inspection we found it was a bed bug, so we stripped down the beds and found even more!! Crawling all over the pillows and sheets, NEVER in my whole life have I ever seen something so disgusting. This was just the start of my awful experience with this hotel, soon as we found the bed begs my partner went straight to reception to inform them, they were apologetic but went on to confirm that there had been other rooms that have had the bed bugs in them also and there seems to be a infestation now. My partner asked to be moved into a different room but all rooms were full, the hotel had no other spare rooms for us. At this point it was 1am in the morning, the lady at the reception said she would find us another hotel to transfer over to because this one was full, after 2 hours of waiting for this with no luck we decided to leave around 3am, and book ourselves another hotel ourselves. We had to drive 40 mins away to the nearest hotel that had rooms available, so we were driving around at 3am with 2 children who have had absolutely no sleep at all. We had to pay for this hotel out of our own pocket after already paying over £130 for the room we had booked originally, that was infested. This experience has caused so much stress and anxiety, and both children have been seriously mentally effected by this experience, the event we had booked on Sunday we had to cancel due to all of us being completely exhausted, my daughter was due to compete at a dance competition that she had spent months practicing for. She was devastated we could no longer go due to our experience at this hotel, by the time we got to the new hotel and got to sleep it was 4am. We drove all the way from west wales and our whole trip was ruined, a whole tank of fuel! Dance competition tickets, so much money lost!! All of our belongings can no longer be used due to risk of contaminating our own home, a dance costume that cost £650 that we took into the hotel room which cannot be washed, also cannot be used now due to the risk. Our car has had to be treated now also to limit the risk of spread. We WILL be taking this further, and I would AVOID this hotel at all costs!!! Full of bed bugs!!

Excellent team, welcoming, clean, well presented as we have come to expect from PInn. Breakfasts cooked to order, superb. Evening meal choice very limited compared to others stays at P Inn hotels.

We thoroughly enjoyed our stay at this Hotel. It wasn't the first time I've stayed here but now it is spot on. The room was very clean and comfortable, including the bathroom. Everything we needed was there. The T.V., Air conditioning and Wi-Fi worked very well. The bed was a very good size and comfortable. Tea and coffee tray was good and as things got used replacements were available in the reception area. Both cooked and continental breakfasts were excellent, the service good and we found all the staff extremely friendly and very helpful. Found it very relaxing and quiet. Would love to stay again soon!