Four Points By Sheraton Shenzhou Peninsula

My experience was really bad. The soundproofing in the room was terrible; I constantly heard kids screaming, and I was woken up early every morning by all sorts of noises from outside the door. The worst part was finding a dead pigeon on the balcony right after checking in. It took forever for someone to come and deal with it. I asked to switch rooms, but they moved me to an even worse one – no sea view, and directly above a kids' pool. When I asked if there were any other options, they actually asked if I wanted to go back to the original room! I was speechless. It was clearly the hotel's mistake, yet they offered no better solution. Finally, the butler offered a fruit platter as compensation, but it was just tangerines and chocolate with cocoa butter substitute – honestly, they shouldn't have bothered. The butler was relatively proactive in trying to fix things, so I didn't push it further. But overall, the experience was really poor. I wouldn't recommend staying here. Be cautious, everyone!

The hotel's location is excellent, right by the beach with incredibly soft sand. The trendy beachside restaurant and bar was stunning and surprisingly delicious. The front desk staff were wonderful. Since my husband and I were traveling with my mother, we needed a room for three. Upon arrival, they upgraded us to a suite with an extra bed. The room was huge, ocean-facing, and even came with a butler. Our butler, Alan, was incredibly accommodating, always there to help, and even proactively asked if we needed a late check-out. Everything was perfectly arranged. Honestly, we didn't want to leave!