Manilay
March 31, 2024
The staff is phenomenal. Super helpful, pleasant and the check in was quick and easy. I am giving the property only 2 stars because of 2 reasons: 1) When I made the reservations, I called to see if anything special could be done inside the suite for my mom’s birthday and the concierge assured me that the hotel could leave a note and a treat of some sort. When we arrived, there was no such acknowledgement of my mom’s birthday to make her feel welcomed in her suite. The staff quickly corrected the situation but the solution felt subpar as I’ve been guests at other hotels and have experienced better welcome gifts. But since the staff was given limited notice, I guess they did their best. 2) The hotel rooms are showing some signs of wear and tear and cleaning isn’t all that great. In particular, every single light switch and switch plate had dirt marks. This indicates to me that each room gets a quick once over but doesn’t really get cleaned. Because of this, I went through and personally cleaned every light switch and door knob and high touch surface with the Lysol wipes I brought with me.
I know these items might seem minor to some people. But for a 5 star hotel and the high price paid per room, I’m holding the hotel to a higher standard. Overall, the hotel is beautiful. The staff is great. And the location is very convenient.