Hyatt Place Washington DC/Georgetown/West End

It is amazing services and experiences with their staffs. Very friendly, very helpful, very kindness especially one of their hotel bar restaurant and her name is “Patz”. She wonderfully kindness and helpful when I struggled with my handbag letting Inside the train when we can off at foggy bottom station. She letting me to use her phone to contact the lost and found metro office and even talk through with me. Very convenient location between at M street and 22nd St NW. 15 min to White House, then few minute to all the Mall surrounded. Then train from foggy bottom to Union station or capitol for capitol, library congress, Supreme Court and all the popular museums/art gallery along the site. The hotel is the best hotel experiences we have had for our entire first trip IN USA. Just a very weird experience that both my sons got bitten by buds or fleas for the stay but it doesn’t happened to me even we in the same room and bed? All well, hopefully they no other customer had this issues. But I still feel lucky and big thank you to the teams, management and all the other onsite staff. Loved it and will definitely back to you for our next trip to DC….xx

Room is very clean and staff are very friendly. Very good breakfast which Only cost $13 and free for members. Highly recommend this place.

This was one of the worst hotel experiences I have had. I booked a room with two beds more than six weeks in advance. However, when I arrived at around 4:30 PM on the day of check-in, I was informed that no double-bed rooms were available and that the hotel had completely run out of that room type. The only option offered was a room with one king bed. As there were no alternatives available, my friend and I had no choice but to accept it. As a result, one of us had to sleep on the sofa bed, which was extremely uncomfortable. I cannot understand how a hotel can fail to honor a reservation that was made well in advance. The hotel showed a lack of commitment to its booking obligations and demonstrated very limited ability to resolve the problem. The only compensation offered was complimentary breakfast, which was not a meaningful solution. In addition, the breakfast selection was very limited and the food quality was poor. I would strongly discourage colleagues, classmates, or friends traveling together from staying at this hotel. Even if you reserve a room with two beds, there is no guarantee that you will actually receive it. You may end up sharing one bed or having one person sleep on a sofa bed, which can negatively affect the rest of your trip.

large room and very convenient, close to attractions, museums.

Wonderful stay, we enjoyed every part of our hotel stay. Fast wi-fi, cozy and spacious room, comfy bed, good indoor pool. Ominica at the reception was really helpful, we thank her a lot!

The hotel was clean and comfortable, and the location was convenient. The front desk staff named Marina and other staffs were very friendly and helpful, which made my stay much more pleasant. The breakfast was very nive and abundant. I had a great experience overall.

The room didn't have a bathtub. The room was big and seemed clean. I wish they'd give us more stuff. There wasn't even a bottle of water (wonder if that's how it is everywhere in the US?) The lights were kinda dim at night, and it could use some more. The breakfast was yummy! I love that there were convenient stores like Walgreens and CVS very close by, and they're open until 11 pm.

Hotel in great location, cleaning daily.