Staff were great on site, went out there way for us. Room on the other hand wasnt good, damaged walls, broke remote not idea. Breakfast was welldone, the evening meal though was terrible. Wished we hadnt bothered, the kids choices were none exsistant. My partner is vegan and there was hardly anything on the menu, my choices weren't great. Theres a restaurant just outside, id advise going elsewhere for eveing meal. Weve stayed with this chain in the past and havent had an issue so maybe it was just this site, or maybe we were unlucky