Anonymous User
Here's my objective review of this stay.
Pros:
1. Upon check-in, a staff member helped me with my luggage from the lobby.
2. My child lost a toy accessory in the room during our stay and we couldn't find it. When checking out, I asked the staff to look for it again when cleaning the room. In the afternoon, the hotel informed me that they had two teams search for it and finally found it. I'm very grateful, and they even helped arrange for it to be sent back to me with payment on delivery.
3. During one of the cleanings, they left two extra bottles of water and a note, indicating they noticed formula milk powder in the room and that more water might be needed for mixing it.
4. The male staff member in a black suit I met in the hallway and the female cleaner I met the next morning greeted me very politely.
5. During breakfast, a very tall manager and other service staff saw me with my young child and proactively offered to cook the noodles longer and even brought them to my table. When I mentioned that the yogurt was gone, they responded and refilled it very quickly.
6. The room has a great view, offering panoramic views of the beach and the pier.
Cons:
1. There were no Little Prince children's amenities or daily yogurt, which I had read about in other reviews.
2. The non-smoking floor was a joke. There was always a smell of smoke in the hallway, and there was an ashtray full of cigarette butts on the windowsill in the hallway right in front of our room. After I moved it to the trash bin near the elevator, a few hours later, a plastic box full of cigarette butts had replaced it in the original spot. After I reported this to the hotel, their only response was that the guest across the hall was smoking in the corridor and they had aired it out, with no other action taken.
3. The provided baby bed rail couldn't be fixed securely and was ineffective. At our request and prompting, they brought ropes to tie it down (at the previous hotel we stayed at, the bed rail was already tied and secured before our arrival).
4. During the mid-stay cleaning, they didn't notice clothes dropped on the floor, and the duvet was just folded haphazardly. However, they did proactively drain the water from the bathtub.
5. The hotel room card could open a door leading to the beach, but we weren't informed about this. We only found out from a passerby.
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