Wenling International Hotel

The hotel's service is very thoughtful and meticulous. Butler Xu is warm and friendly. The service is very good. The room facilities are very complete and comfortable. The bed is soft and comfortable. The bathroom is clean and tidy. The hotel's environment is also very pleasant, quiet and beautiful, making people feel relaxed and comfortable. .

The location is very easy to find. This hotel is the first thing I come to every time. The room hygiene is very good. The most important thing is that there is a parking lot in front of the hotel and it is free. The ladies at the front desk are very welcoming. The room is large, the hot water is sufficient, and the WiFi is fast. Soon, the air-conditioning equipment is very good. The transportation is convenient nearby. The bus station is downstairs. Everything is very convenient. I especially like this hotel. It feels like home.

I booked two rooms. One room didn’t have hot water for showering at night, and the other room had leaking water all over the floor. I almost fell over. I waited for more than an hour in the early morning and no one came to solve it. I started a group and started a group. There were a lot of staff inside, but none of them could handle it. An engineer went directly into the room of two girls without a waitress in the middle of the night, and asked us why we couldn't take a shower in water with more than 30 degrees Celsius. ? Some people just prefer colder water for washing We booked the hotel two weeks in advance. I can’t remember whether breakfast was included in the room. From the time we checked in until we went to have breakfast the next day, the hotel staff kept reminding us where to eat. The four of us had two rooms and we went there half an hour apart. After breakfast, the manager of the restaurant swiped our room card and told us to come in for dinner. When we came out, he told us that one room had breakfast and the other did not. It was so funny that our two rooms with the same specifications were booked together. How could it be possible? One does not contain breakfast? ? After checking, he said, "Sorry, you don't have breakfast in both rooms?" ? So since you have already eaten, there is no charge? ? It's really unprofessional. I don't understand how this five-star rating was awarded. Are the employment standards so low? The most speechless thing is, Mr. Yang, the front office manager, we asked for free of charge for the room without a shower last night. Let me ask you, we came to a five-star hotel and didn't even take a basic shower and didn't sleep all night. Why should I? Pay for room? ? Mr. Yang said in the morning that he would help us fight for it. In the afternoon, I don’t know who added my private WeChat message to the group and informed us that the hotel could not waive the room fee for us. After we returned to the hotel in the evening, Mr. Yang did not have any service attitude and directly Tell us that this is the solution provided by the group. If you don’t accept it, there is nothing we can do. We were all angry. It was the first time we saw a hotel front office manager solve the problem like this, so we said we would call 12345 to complain to the police. Yang The husband also said that you should fight it anyway. False accusations are subject to legal liability. Is this a society governed by the rule of law? ? Immediately afterwards, the marketing director took us to the tea room. He kept going around and around with us but refused to talk about the room fee reduction. One moment he said he would give us breakfast, and the next he said he would give us fruits and answered all the questions. The funniest thing during this period was that, When handling our customer complaints, I directly answered the call from Mr. So-and-so, and chatted with him very attentively for five or six minutes on the phone, leaving us dumbfounded... In the end, we complained many times to no avail, so we had no choice but to contact the platform to complain to the group. I don’t know where Mr. Yang got our private phone number. He actually used his own cell phone to call our private cell phone and said he wanted to treat us to dinner in private? ? Leak customer information? Too speechless, too confusing, five stars is not as good as one star, I advise you to quit!

The service attitude at the front desk of the hotel is extremely poor. They are rude to guests and refuse to cooperate with re-issuance of invoices after they are issued in error. Phone calls are often not answered, so it is recommended that the service attitude be overhauled.

非常好的一家酒店，房間很乾凈，清爽又温馨，大大的衣帽間，設備很新，服務大姐非常熱情，晚上還送了熱飲，太體貼了，早餐也有當地特色[贊][贊]

酒店環境很好👍服務很棒哦小徐很客氣的送了晚安飲品，房間設施完善，很舒適。下次好會來的。