Favehotel LTC Glodok Reviews

Response from Property: Dear Guest, thank you for choosing to stay and for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Regarding your concerns about odors, outdated facilities, hygiene, noise, and the cleanliness of room amenities, we have carefully noted them and will immediately forward them to the relevant departments for inspection and improvement to enhance the overall accommodation quality. Regarding drinking water, in response to environmental protection principles and to reduce the use of single-use plastic bottles, our hotel has bottled water dispensers on each floor's guest room corridors for guests to use free of charge. We sincerely apologize for any inconvenience caused if this arrangement was not clearly explained to you during your check-in, and we will strengthen the explanations at the front desk and in your rooms. Your valuable feedback is very important to us and will serve as an important reference for our continuous improvement of services and facilities. We sincerely hope to have the opportunity to serve you again in the future and make up for this shortcoming with a better experience. Sincerely, Andi R - Hotel Management Team

Response from Property: Dear Our Valued Guest,Warm greetings from us, and thank you very much for sharing your outstanding review and for awarding us a perfect 10/10 score.We are delighted to know that you enjoyed our central location, with easy walking access to Chinatown, as well as the cleanliness, service, and overall comfort of the hotel. Thank you also for your feedback regarding our breakfast and the travel time to and from the airport, which we truly appreciate.It was a pleasure having you stay with us. We look forward to welcoming you back on your next visit and providing you with another pleasant experience.Warm regards,Andi R - General Manager

Response from Property: Dear Mr. 88Tom88,Thank you very much for taking the time to share your kind review and for your continued support. We are truly delighted to know that you always feel warmly welcomed by our team and find the hotel comfortable during your stays.Your appreciation means a lot to our staff and motivates us to keep delivering friendly and attentive service. We look forward to welcoming you back again on your next visit and ensuring another pleasant stay with us.Warm regards,Andi R - General Manager

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for taking the time to provide feedback on your stay. We sincerely apologize for what you experienced during your stay. Regarding your complaints about cockroaches, spiders, unusual noises, and the serious problem of rats in your room, this is completely inconsistent with our hygiene and safety standards, and we are deeply regretful and disturbed by this. We understand your shock and discomfort at the time; such an experience would be unacceptable to any guest. Thank you for contacting security and hotel staff immediately that evening and providing relevant evidence. Please rest assured that your feedback has been taken very seriously and has been immediately relayed to hotel management, the engineering department, and the professional pest control team. We have strengthened comprehensive inspections, deep cleaning, and pest control measures, and will continue to conduct strict monitoring to prevent similar incidents from recurring. We also thank you for your positive feedback on the service attitude of our hotel staff. Your recognition is very important to our team. We are very sorry that this stay did not meet your expectations, and sincerely thank you for your frank and detailed feedback, which is of great significance to our improvement of facilities and management. We hope to have the opportunity to regain your trust in the future and provide you with a safe, comfortable, and reassuring stay. Respectfully yours, Andi R - Hotel Management

Response from Property: Dear Mr. Darman Mingg,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding our location and breakfast, and we are pleased to know that these aspects met your expectations.We also value your input concerning the access to the hotel and the condition of the facilities. Please rest assured that your feedback has been shared with our management team and will be taken into consideration as part of our continuous improvement and future renovation plans.We truly appreciate your stay and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Andi R - General Manager

Response from Property: Dear Mr. Aldwin Arcega,Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We are truly delighted to know that you enjoyed your 4 days and 3 nights at favehotel LTC Glodok, and that both the Standard and Deluxe Rooms met your expectations in terms of cleanliness, comfort, and condition.We are pleased to hear that your check-in and check-out experiences were smooth, and that our team provided friendly and helpful service throughout your stay. It is especially gratifying to know that you enjoyed the breakfast, the New Year BBQ, and the New Year’s Eve karaoke. Your kind mention of Leonard as one of our team and me as the Hotel Leader will certainly be shared with them and the entire team as great motivation.Thank you for making us feel honored with your appreciation and for your intention to stay with us again. We truly look forward to welcoming you back for another memorable and enjoyable experience in the future.Warm regards,Andi R - General Manager

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your detailed experience. We are delighted to hear that you were impressed by the arowana aquarium in the lobby, and we also appreciate your recognition of the hotel's location, surrounding attractions, and dining options. Regarding your mention of the hotel being located in a commercial complex and the early closing times of its restaurants, we fully understand that this may cause inconvenience to some guests. The opening hours of these dining areas are managed by the mall, and we will continue to communicate with the management to provide guests with more convenient information and alternative options. Thank you for your positive feedback on the hotel's value for money; your valuable opinions are very important to our continuous efforts to improve the overall guest experience. We look forward to welcoming you back in the future. Sincerely, Andi R - Hotel Management Team

Response from Property: Dear Stevee,Thank you very much for staying with us and for sharing such a wonderful 10/10 review. We’re delighted to know that you enjoyed the cleanliness of the room, the comfort of the bed, the refreshing shower, and the convenience of the drinking water available in the corridor.We also truly appreciate your constructive feedback regarding the air conditioning and the TV. Please kindly note that we are gradually replacing the air conditioning units in several rooms and have started installing Smart TVs in our Deluxe Rooms to provide a better entertainment experience.We look forward to welcoming you back soon and hope your next stay will be even more enjoyable.Warm regards,Andi R - General Manager

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us and for sharing your detailed feedback.We are delighted to know that you enjoyed our clean rooms, friendly staff, and especially the bathroom and shower. Your kind words truly mean a lot to our team. We sincerely apologize for the difficulty you experienced in finding the location at first, as well as the issue with the AC. We will immediately check and address this to ensure better comfort on your next stay.We appreciate your positive overall impression, and we hope to welcome you back again soon for an even smoother and more pleasant experience.Warm regards,Andi R - General Manager

Response from Property: Dear HAIRY,Thank you for sharing your detailed feedback and for choosing to stay with us. We’re delighted to know you enjoyed the comfort of your room, the cleanliness, and our strategic location near Chinatown.We appreciate your note regarding the “express” lift, and we’ll make sure to highlight this better for future guests to ensure easier access.It’s wonderful to hear you had such a pleasant stay, and we look forward to welcoming you back again for another enjoyable experience.Warm regards,Andi R - General Manager

Response from Property: Dear Vellfire,Thank you very much for your kind review and great rating. We’re delighted to know you enjoyed your stay, especially our convenient location near Chinatown and the variety of nearby food options.We truly appreciate your feedback and look forward to welcoming you back to favehotel LTC Glodok on your next visit to Jakarta.Warm regards,Andi R - General Manager

Response from Property: Dear Hamxi,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to learn that your overall experience did not meet your expectations, aside from the city view.Your comments regarding cleanliness, service, and surroundings are very important to us and have been noted for further improvement. We are committed to enhancing our facilities and services to provide a better experience for our guests.We truly value your feedback, as it helps us grow and improve. Should you consider staying with us again in the future, we hope to have the opportunity to serve you better.Kind regards,Andi R - General Manager

Response from Property: Dear Valued Guest,Thank you very much for your outstanding rating and for sharing your kind comment. We are truly delighted to know that you found your stay nice and perfect.Your positive feedback is a great motivation for our team to continue delivering the best service and experience to our guests. We look forward to welcoming you back again in the near future.Warm regards,Andi R - General Manager

Response from Property: Dear Mr. Daniel James,Thank you for sharing your feedback and for giving us a great score. We are delighted to hear that you enjoyed the cleanliness, spaciousness, and comfort of your room, as well as the rooftop garden view.We apologize for the difficulty in finding our hotel and the inconvenience with the TV during your stay. Your comments are valuable for us, and we will work on improving our signage and ensuring that in-room facilities are fully functional for our guests.We are very glad that your overall experience was pleasant, and we hope to welcome you back for an even better stay in the future.Warm regards,Andi R - General Manager