Guest User
March 9, 2026
Stayed here 4 nights and paid about 767 AED total, which is actually very good value for Jakarta. The main reason I chose this hotel was its direct connection to Mal Ciputra Jakarta, which turned out to be extremely convenient.
👍 What Was Good
Staff effort
The staff were genuinely helpful and polite. When problems happened with the room, they assisted with luggage and helped move me twice without much resistance. They also later tried to make up for the experience by offering an executive dinner at the lounge on the 17th floor, which I appreciated.
Gym
Surprisingly good for a hotel gym. It’s well equipped and spacious, easily one of the better hotel gyms I’ve seen.
Breakfast buffet
Breakfast was solid with good variety. No complaints there.
Location & mall access
This is honestly 75% of the reason to book this hotel. Being directly connected to the mall is extremely convenient for food, shopping and avoiding Jakarta traffic.
⚠️ Where Things Went Wrong
Room issues and multiple changes
I had to change rooms twice.
• First time was around 2 AM after arrival because the shower wasn’t working and the bathroom felt quite dilapidated.
• The next morning I had to move again because the AC wouldn’t go below 23°C, which made the room uncomfortable.
The third room they gave me was more modern and functional, although slightly smaller. At least the bathroom and AC worked properly.
Food quality:
This was probably the biggest disappointment.
One evening in the lobby I ordered chicken spring rolls and whiskey, and unfortunately bit into a bone inside the spring roll, which was not a pleasant experience at all. The staff removed the dish from the bill and offered a fruit plate, but it still left a bad impression.
The à la carte food was also underwhelming. I ordered a pepperoni pizza and fries for around 354,530 IDR, and the pizza honestly tasted like a frozen pizza that had been microwaved rather than freshly cooked.
Room service was similarly average.
🚧 Facilities
The swimming pool was under construction, so I didn’t get to try it.
Final Thoughts
Overall I’d say 3 to 3.5 stars.
The location, gym, and staff effort were good, but the room issues and disappointing food quality brought the experience down.
Would I stay again?
Possibly for the location and mall access, but I would definitely skip ordering food at the hotel next time.
