Holiday Inn Express & Suites WEST LONG BRANCH - EATONTOWN by IHG

I have been to this location/hotel several times and we really like it here. Its only 3 miles to the beach,its clean,they have a great breakfast and free bottled water at the desk. Room is spacious and clean. Bed is super comfortable with a nice size tv. This is our go to jersey shore hotel

Our check-in experience was disappointing. The standard room with two queen beds that we reserved was not available upon arrival. Instead, we were given the only room available, which was a mobility-accessible room. Unfortunately, the room had a musty odor, and we found a large spider in the bathroom. In addition, several of the toiletries were empty or had not been refilled. Overall, the accommodations and check-in process did not meet our expectations, making for a less-than-satisfactory experience.

Room service was really bad, they didn’t clean up the room at all, the couch in the living room was so uncomfortable and they don’t have a separate bed for kids. Staff was helpful and location was working for us but that’s it.

They only have 1 washer and 1 dryer. It would have been nice to do more than 1 load of laundry at a time. Thankfully, no one else needed to do their laundry.

Nice stay, overall. The AC in our room didn't work, so we used a single sheet, both nights. The breakfast was good, but the options and quality depended on what time you went. The pool was nice for our boys, though the pool room was quite hot. The hotel advertises a game room, while there is not one (we asked the hotel check in woman).