La Quinta Inn by Wyndham West Palm Beach - Florida Turnpike

We were first placed on the 4th floor, where there was no elevator access. Then, we were given a ground floor with no internet and then moved to another ground floor. The place was okay for a 3-star rating, but it does not match up to Wyndom's name.

We booked through ******* months in advance and received an early hotel check in THE DAY BEFORE to help our check in go faster and smoothly, but that was not the case… when we showed up in a cab, the place was completely shut down. The doors were all locked. There was not a car in the parking lot. We called both hotel numbers given on the website and one of them was UNAVAILABLE and the other, no one picked up. We were forced to pay for ANOTHER cab ride, and pay for ANOTHER hotel. Being from a different country and it being later in the evening in an area that seemed abandoned felt very unsafe. I’ve been trying to get a refund for 2 months now and have not received a dime yet. I keep getting told to “wait 48hours” or that “they need to investigate further”. ******* called me and no one spoke, they hung up and pretended that there was a disconnect. This place is a scam. Do yourself a favour and dont book here. Stay at the Hilton, it’s a similar price, the staff are great, helpful and answer promptly. They have a free shuttle to downtown or the airport. And to top that, they’re actually open.

Welcome Contemporary design. Clean. The television screen said welcome Carlene on it when I came in. It was a very friendly welcome.

Good rates. Near convenient stores & eateries. Great staff- friendly & professional. Disappointed on the unit: low water pressure, broken bathroom door, broken sink plug & tv didnt work. Repairs were made w/in a day.. I was Disappointed that they didnt offer to discount my week stay!

Staff was unhelpful and unfriendly, we had to ask for the room to be cleaned multiple times and for towels, horrible service

The bathroom floor had urine stains around the toilet and overall the property is in disrepair. The elevator's service license expired 3 years ago in 2022 and the pool closed at 8pm (we were kicked out) even though it was still very light out, as this is the summer in Florida. I would recommend closing the pool at 9pm during the summer as people want to spend extra time at the pool while on vacation in Florida. The pool also needed to be cleaned.

Location is close to all restaurants, gas stations and freeway. Room was clean and front desk staff very nice.

Place was clean but the water pressure was ridiculous low on the shower and worse on the sink

The elevator wasn't working, after I let them use my credit card for essentials there was a charge on it that Ididn't make!!!!!! Beware letting them put your card number in manually!!!!