Canopy by Hilton West Palm Beach - Downtown

The receiption is terrible,

The staff was amazing. Everyone from the entire staff at the front desk, to the bartenders, servers and Bob the shuttle driver. Always smiling and always helpful. Rooms were clean and neat and the food in the premises was very good.

The property is beautifully decorated, very modern. Staff is friendly. Went out of their way to make us check in a couple of hours earlier. Rooftop pool and bar area is super nice too. Would stay there again

The Canopy by Hilton was a great choice. Easy walk to the waterfront area, shopping and Clematis St. where lots of the restaurants were located. And if you didn't feel like venturing out the hotel had two restaurants, with one being located on the rooftop. Very fun!!

There is a small-ish shopping area and some standalone “niche” clothing stores within walking distance. Cross the bridge to Palm Beach and you’ll have access to high end shopping. There is also an outlet mall that we did not visit, but did drive by and seemed like it would be a short Lyft ride away. The pool was really nice, unfortunately there aren’t many chairs so get there early! We had lunch poolside one day and that was nice- many good lunch options at the TreeHouse bar that shares the outdoor terrace with the pool. My only “mehs” were every time we stepped off the elevator on the floor where our room was, it smelled like stale smoke and old lady perfume… and if you drive, the only option for parking is valet. You must pay the entire valet bill ahead of time in order to request your vehicle which I don’t think was explained well. Tips can be given with a link that they text and there is also a QR code if you’d prefer.

Super nice and friendly front deak! Maria and Santiago were very helpful. Thank you!

Clean, professional, great staff, healthy breakfast options, love the shower, great location for restaurants and golf travel.

Disappointing stay. Hotel is loud. Doors constantly slamming and voices in the hall carry all night. The last night of our stay they sent a message at 1:00 pm saying the pool would be closed at 3:00 for the night. Annoying as that was, it was made worse by it being for a reggae party that lasted until midnight with clean up. We stayed on the 12th floor and were unable to get any sleep because of how loud it was. We had to be up at 5, so requested a one later check out so we could rest a little and the two workers at the desk on 1/18/26 around 11:00 refused to accommodate. I explained we were up all night due to the noise and the desk clerks argued with me that we were warned before the party so should have requested a late check out then. So somehow it was my fault I didn’t plan better for the inconvenience? I told them that while I got the message I had no way of knowing the noise would be so awful and we would be up all night and also that we left at 6::00 am for an event so there was no one to talk to at that hour and we stopped to make the request as soon as we returned. They could have cared less about the inconvenience, even though we heard them saying they gave late check outs to 8 other rooms that were on our same floor. They claimed that was the limit, so nothing they could do for us. It was terribly disappointing, as we go to Palm Beach about 8 times a year and would’ve considered staying again (on a lower floor) until the poor customer service interaction.

It was an ok stay. Nothing wrong per se, but not a 4 star as it claims. Solid 3. The beds were just ok, a bit lumpy and old, and despite the rooms being somewhat quiet and sound isolated, the cleaning staff were loud and chatty every morning which waked us a few times during our 5 night stay. The treehouse restaurant above was consistently dirty - dirty tables, wine glasses, and the staff were a mixed bag from friendly to aloof. We went twice and didn’t have an enjoyable experience either time. HVAC controls were easy to use, which is helpful, and the shower was pretty good too. Free bikes are always a nice touch and we used them a couple of times. Downstairs restaurant was very good and had a nice selection of quality breakfast food and strong coffee.