Breakers Motel

We decided to stay at this motel based on the website photos for the various rooms. We choose the one-bedroom unit with poolside entry because we liked the quality-look of the bathroom. Upon getting our room we found the bathroom was not the one shown. It was okay but misleading, which was disappointing. However, our main concern was the state of some of the furniture. The outside chair had dreadful breaks/slices/rips in the plastic. I have included photos. When a site states, 'quality', that is what we expect. The owners were not there so I was given their email to voice our concerns over the furniture and the issue that if showing a bathroom then that is what you should expect to get. The email I received stated that they were aware of the chairs and were awaiting delivery of new ones with no dates for delivery. Really? These chairs have wear and tear on the arms from months of use. The bottoms are dropping out? Why not get another design if the same ones are not available. The outside chair complaint reply: The housekeeping team had cleaned the unit prior to our arrival and had not mentioned it? They have replaced it. Excuse me? Kind of implies we were responsible or their housekeeping team need a lesson on quality. Bathroom issue reply. They have several units with the same bathroom we had and the photos are not necessarily directed at a single unit? The motel is 20 years old. What? The age of the motel is not a client's concern.If you state 'quality' then quality is what you expect. Be honest and show the other bathrooms. I answered back by saying an apology, rather than a defensive approach might have been in order. Haven't heard back, Bit of a shame as the units were roomy and generally fine. Spending a bit of money on two new chairs and one outside chair seems the smartest way to go rather than expect client's to use shabby furniture. As to the bathroom, show the different bathrooms.

We stayed at the height of Cyclone Gabrielle. Graham and Lynne were incredible hosts very concerned with our safety and comfort. Updates on weather, a tap on the door with freshly baked savory pie! Absolutely did everything to make our stay as comfortable as possible in the face of the worst cyclone in a century.

Due to the Cyclone that came through we were advised by Civil Defence not to come into the area, the lady at the end of the phone was rude and totally unforgiving only interested in her profit. We wanted to move our dates to later in the year but she said that she wouldn’t be able to on sell the room due to the weather and it cost us full price, over $1650. To a low income family that took us all year to save but totally lost in someone else’s greed, no compassion. We would not recommend this place if this is their attitude to weather circumstances beyond anyones control.

Lovely people, great pool, excellent wifi, big comfy bed, handy to everything in town. Supermarket only a couple of streets away. Happy to stay again and will do. Better value than going to the Gold Coast.

Basic motel that promises more than it delivers. Cleanliness lacking particularly with poor attention to detail with items such as bathroom extract fab and cords to the TV very dusty. Used the laundry facilities, dryer didn’t work unless you stood in front of it and held the door closed. Pool is nice and enjoyed by our kids. Play area not maintained and is dangerous is parts. Ok overall but expected better from the photos and price albeit was peak season