Blackcomb Lodge

Blackcomb Lodge is a winter wonder den! Nestled near the slopes, it's all about ski, sleep, repeat. The vibe is cozy chic, and the hot cocoa is on point. Perfect crash pad for snow junkies!

The hotel front desk was rude and misleading. We wanted to cancel hotel reservation because of Road closure due to BC wildfires and they informed us that they cannot do that, only ******* can do that but they will help us. They said that they are ready for cancellation and they are happy to refund full amount if ******* agrees, They even made us call ******* and Write Emails to ******* for cancellation. However, They lie about cancellation policy and they did not have any intention of cancelling reservations or issuing refund. They fail to admit this and communicate this even despite numerous calls. They are saying 1 thing to us and another thing to *******. They could have simply made this process simpler by saying that they will not do cancellations or issue refund. No need for so much back and forth for hours.

The management here was fantastic, very friendly and accommodating. The hotel is within walking distance of the lifts, and of stores, restaurants, pharmacies, etc. The room we had was fairly quiet even though we were on the middle of a party town on a holiday weekend. The only complaint we have is about the front desk staff. We requested hand towels be brought to our room, but the person at the desk at the time seemed to only pretend to care. Unsurprisingly, we never were brought towels and when we came back late, we just made due with what we had. I'm certain the managers would have done it themselves if they'd been at the desk at the time.

Toilet needs repair. There is a large gap to the outside where the heating unit is installed. Dishes were not clean.

That was a great trip! Benny & the staff were friendly, and helpful. It was a thoroughly enjoyable vacation.

Great location, staff was friendly. It's definitely an older lodge which explains why it was much cheaper than similar properties. Owner is a bit over the top with the constant reminders about the rules and calling out that they have cameras. Heater didn't work above 65F and we had to ask twice for some sort of fix so that our ski gear would dry overnight.(Finally got a space heater, which we appreciated as it was 12F overnight). Wifi router behind TV glowed VERY bright blue all night until we stuck a towel back there to be able to sleep. Despite the faults , we liked the place for what it is and would consider staying here again.

I had the worst experience of my life at this hotel. I will never recommend this hotel for anyone, especially if I love them. They charged an arm and a leg for everything including parking, taxes and extra fees. Then they towed my car amd blamed me for it. The next morning, the old guy was yelling at me about he parking. After the 8am morning experience, we checked out by 9:30 am the first day. We booked for 3 days. He made disrespectful remarks to my son when he brought the trolley back after checking in about no partying and no unwanted guests. After all that, they refuse to reimburse me for any part of my trip for the terrible experience, instead threatening me with lawyers. I contacted ******* and had no help in getting any reimbursement. I will never use ******* nor will i ever stay at Blackcomb Lodge. I will tell my family and friends to also never do the same.

We booked a one night stay in August for early December, and 23 days before our reservation, I tried to cancel due to an unforeseen situation. I called multiple times, about five times, but was told the manager was unavailable each time. Even ******* could not help because the manager was not present. Due to this lack of support, we had to continue with the trip, and thankfully a friend covered the cost of the other room. We arrived early due to heavy rain and requested early check-in, only to be told it costs 50$. During check-in, hidden charges were added because ******* supposedly does not collect them. Guests should be informed beforehand. Clearly no transparency here The hotel charges for almost everything. Our room, meant for six people, was for three, yet we were charged 58 dollars extra despite trying to register an additional guest beforehand. Basic supplies were laughably small — barely any soap, lotion, shampoo, or hand wash. To make matters worse, a friend trying to come in and wait at the common area due to rain was shouted at by a staff member at the door, allegedly the manager, and said my friend is not allowed inside at all. Parking was inflexible, expensive, and without day-pass for the amount of 34$ . Overall, the hotel feels cheap, unfriendly, and focused on squeezing money from guests rather than providing hospitality. Please find another place and save yourself headaches. Definitely not recommended.