Dormy House Hotel

Lovely hotel I think the rooms are little over priced. We meet at the door and receptionist and person that help is us our bags both great and very friendly. We got upgraded to room 36 which was lovely with lounge area and bathroom with shower and bath. The mini bar included in the room rate which is a nice touch. The room was quiet and film and comfortable We quickly used the spa on arrival we couldn’t use after check out. The out door hob tub is lovely and the thermal room with snow shower a little different We eat at mo which was enjoyable and interesting experience the downside was some of the course where cold by the time we eat them and the wine flight potions where on the small side. Couple of changes and this would an amazing

Perfect stay, food was amazing! The staff couldn’t do anymore for you. My only criticism is the spa area; not enough loungers around the pool and we witnessed several people searching for beds and having to walk out. Also there were old wet towels left on the beds for long periods of time. It would have been nice to see spa staff be more present and tidy up the pool area. We will be back! Thank you for a lovely stay.

I have been a loyal guest of Dormy House for years, ever since treating my mother to a stay following the loss of my father. It has held a special place in my heart thanks to its warm hospitality, attention to detail, and tranquil charm. Sadly, that long-standing impression has been completely shattered by my recent experience. A year ago, I booked a special offer advertised on the Dormy House website for a group of four. The package included dinner at MO (valued at £120pp), an overnight stay, and breakfast. Months later, I was contacted and told there had been a pricing error. I was asked to pay the full price or cancel. After some back-and-forth, Dormy acknowledged the error was theirs and confirmed they would honour the booking in full. This week, I contacted the hotel to ensure all reservations were in order. To my astonishment, I was told that MO was now fully booked and we would be moved to the Backgarden restaurant instead, with a reduced dinner allowance of £40pp. This is not remotely equivalent to the original Chef’s Table experience we had booked and paid for. When I expressed that this significant downgrade was unacceptable, I was offered the option for two of us to dine at MO and two in the Backgarden – a completely unrealistic and frankly absurd suggestion for a group travelling to celebrate a special occasion. Alternatively, we were invited to cancel. At no point was any meaningful effort made to bridge the substantial difference in value or to take responsibility for the disruption. An apology was only offered after I highlighted its absence. For a hotel I once considered the gold standard in customer service, this was truly disappointing. The entire experience felt dismissive and lacking in any of the care or professionalism I had previously come to associate with Dormy. Regretfully, I will not be returning, and I can no longer recommend Dormy House to others.

I am absolutely appalled with the service from Dormy house. I am due to be staying at the hotel in June as a group of 4, 2 bookings for 2 people. We booked this trip in May and booked the MO experience package which includes the MO tasting menu. All 4 member of the booking have booked a spa treatment today and during the conversations about us being a group we have discovered that the hotel have overbooked the MO restaurant so had re booked 2 guest from our party into the garden restaurant and allocated them a £40 allocation towards dinner. The hotel have not contacted us about this and we have only found out by chance. We have been in touch with the general manager to discuss the matter as the MO chefs table experience is £120 per person and therefore a £40 allocation in the other restaurant does not compare. We have been told that there is no other option and we either accept that or cancel our stay. I was so looking forward experiencing the MO experience and having a stay at the hotel with a group of friends who I rarely get chance to see and this trip has now been completely ruined. the general manager made no apology and no attempt to resolve the matter with us. We will be advising our friends of this poor service and have been put of from staying in the future. extremely disappointed!

Delicious food, would highly recommend the monkfish and prawn Thermidor. Absolutely delicious. Souffle to start melted in the mouth. Quite expensive for the two of us, but good for a special occasion. Am planning to return soon for a family event in June.

Revisited this spa recently where I was a Founder member when it first opened. It was a lovely day. Well organised with good treatments . It always has been small with limited space round the pool. Also to be given an allotted one hour time slot to use the facilities is not usual in my experience when you book a spa day. Was disappointed by all the plastic plants everywhere behind the jacuzzi and in the upstairs eating area not very zen.