Spark by Hilton Winston-Salem University

The staff's excellent service and friendly demeanor made check-in easy. Guests appreciated the comfortable bed and pleasant room, enhancing their overall experience.

Seems to be newly renovated and overall comfortable stay. But the biggest call out that drove me to leave a review were the extremely kind, cheerful and welcoming employees working the front desk both days we were there. Despite one being there at check in, late evening and still the next morning, the positive attitude and friendliness was amazing. There to help, quickly and with a smile. And another so helpful and again, positive and welcoming - both ladies above and beyond, but genuine. Seems so rare these days and was appreciated! I didn't note there names, but the ladies were working the evening of 10/25, day and evening of 10/26. Overall the property was neat and comfortable. Would definitely consider staying again.

My experience was taxing to say the least. I arrived, after working an eight-hour day and traveling five hours, to a room that had old urine stains at the base of the toilet (both sides). The staff immediately provided a replacement, but it had the same issue. The third room was much better but clearly had not been used or dusted in a long time. The staff member did state that they do not typically have much business. I would expect that there is ample time to clean the rooms, even spot-checking the ones not in use. If I had had the energy, I would have taken the loss and gone to a different hotel. Luckily, I was checking out after two nights. I will not be returning, frequenting any Baymont properties, or recommending to anyone.