Furama Shanshui Hotel

When I placed the order with Ctrip, I checked the points to exchange for welcome fruits, but I didn't see any fruits until I checked out. The room facilities were very average, not even five-star. The order showed that the room area was 42 square meters. After a rough measurement, it was estimated to be 35 square meters at most. When we were having breakfast, seeing that we were bringing a 9-year-old child, I was forced to scan the QR code and pay the half-price breakfast fee of 38 yuan. The breakfast dishes were so pitiful that my family probably only ate 38 yuan worth of food in total. I have stayed in many hotels, no matter five-star or four-star. When checking in, the front desk would take the initiative to give our 9-year-old child a free breakfast when he saw us with our children. After all, a child cannot eat much in the morning, and this five-star Shanshui Fulihua, The room fee of 665, that’s it…

This hotel is the worst hotel I have ever stayed in during this trip. First of all, the service was very poor. I had to go through the check-out procedures for my flight in the morning. Because the box was too heavy, I wanted the waiter to help me carry it downstairs. The answer was that the waiter didn't go to work until 7:00 in the morning, so I couldn't move it. When I called It's already 6:58, even if it's only two minutes away, this is the first time I've encountered such a weird thing after staying in so many hotels. When I asked for directions at the front desk, I didn't know anything about it. The hotel's breakfast was also extremely confusing; and there were corridors. The lights in the room were not turned on, and it was dark and uncomfortable to look at; the equipment in the room was also very old, but the business floor room I stayed in was quite spacious, and I could overlook the Yellow Crane Tower, which was pretty good; Also, the afternoon tea is open until 9:00 pm, which is quite good; the hotel is not far from the "Xinhai Revolution Memorial Hall", about 15-20 minutes' walk. Only the above three are better. I will not stay in this hotel again next time.

地理位置：優越，地鐵首義路C出口就是，且周邊公交車站出行也很方便！ 設施：大堂氣派，房間也很大，即使加了一張床仍不顯擁擠，我們的房間可以遠眺黃鶴樓，洗澡水很給力！每一層電梯口都有水和水果，按需取用，很人性化！另外床套被褥毛巾都是新的，枕頭也舒服！ 服務：都很好，除了空調，到的幾天武漢突然熱得要穿短袖，酒店空調檢修沒來得及完成，酒店送來了風扇，但還是有點熱的，好在最後一天降温了😂還有免費下午茶點和入住水果。 滿意，推薦！

和朋友來武漢辦事，隨便帶他來看看黃鶴樓，就選擇了這家酒店，個人還是比較喜歡這個地方，距離離武昌火車站、武漢站交通很方便，離旅遊景區也很近，晚上去黃鶴樓看看夜景，走路到長江大橋也近，非常便捷，安排的房間很舒適，設施設備完善，淋浴間和衞生間乾濕分離的，洗澡水量很充足，功夫茶具是我特別喜歡的，到店時，賓客部經理苗苗挺親切，服務很周到，入住期間需要打印幾張文件，她都能主動幫忙打印出來，幫忙放到我的房間，介紹了幾個餐飲店，去了我們想吃的龍蝦店，在江邊也可以散散步，看看江景，特別暖心，再來説一下餐飲做的還不錯，下午茶有點心、糕點、水果，很精緻，時間很充足，可以到晚上的22點結束，下次有機會會經常入住酒店！

假期過後到武漢旅遊，服務特別好，特別是賓客服務經理小月，辦理入住給我們介紹附近的景點，退房關心體驗感，介紹優惠的價格，以後有任何問題都可以隨時跟她聯繫幫忙處理，服務特別周到，酒店的環境很好，門口有個院子，還有休息的雅苑，出門地鐵就在門口很方便，酒店整體都很乾凈，大堂很寬敞。

感謝入住時小姐姐（忘記拍名字了 4月11日下午15:20左右）主動升級了房型 看到我帶着小孩還主動安排送了小童牙刷和拖鞋 原來這家酒店也可以遠遠看到黃鶴樓 房間內有歡迎水果 冰箱內有汽水和牛奶 真的是誠意滿滿！我們離開時在大廳等車 另一個小姐姐宋苗苗還給我們拿了瓶裝水和小零食 也很感謝她～

出來遊玩到這家酒店環境很好，就在地鐵站旁邊，添加了小付的微信有什麼需求可以隨時溝通，對附近的景點和路線不熟悉聯繫她，馬上解答回覆，退房有物品遺留也很及時的拿給我們，服務真的很好，房間所有的水和飲料都非常的充足，所有可食用的飲品都是不用收費的，電梯口的玄關處還配了礦泉水和果籃，房間設施也比較齊全，還配了潤膚露，房間衞生乾淨，酒店地理位置也很好，離武昌火車站很近，坐地鐵可以直達武漢站，值得推薦。

假期過後到武漢旅遊，服務特別好，特別是賓客服務經理小月，辦理入住給我們介紹附近的景點，在住期間有任何問題都可以隨時跟她聯繫幫忙處理，房間有問題跟她反應，馬上就能得到有效的解決，服務特別周到，酒店的環境很好，門口有個院子，還有休息的雅苑，出門地鐵就在門口很方便，酒店整體都很乾凈，大堂很寬敞，設施很齊全，都是落地窗光線很好，房間的是艦船的主題，面積很大，冰箱的飲料和水都是可以免費用的，旅遊首選！