Dorsett Wuhan (walking street)

From the online pictures, the hotel and its premises looked dated. However, the warm ambience with soft lightning, spacious walkways and pastel decorations made us look forward to returning back to the hotel everyday. You can't fault the location of the hotel - there are 2 entrances to ensure easy access to where ever you want to go. One entrance gives immediate access to pickups and dropoffs, Jiqing street, not mentioned endless restaurants, shops and street peddles lining up on both sides of the streets. The other entrance gives immediate access to the bustling pedestrian streets, McDonald's, KFC, and other countless eating and shopping options, including souvenir shops, so you could easily grab something before you depart. A mall links to the hotel as well. You could also see a group of seemingly retirees dancing outside every morning. You could also opt for food and parcel delivery and then hotel's trusty robot will deliver to your room, if not, the front door desk will assist to store for you till you collect. The room we stayed was huge and the hotel service staff was very helpful. Many items at the breakfast buffet provided by an external vendor (so we were told) was cold when we went at 7am, such as the dim sum items like the bao and dumplings, and the cooked food like fried noodles. Many of the diners were complaining amongst ourselves. However, the staff there said the food is cooked anyway, so we could still eat them. When I reflected to the front desk, we were given some other breakfast options to make up for our bad experience. A male staff even gave us some toys and souvenirs that made us smile. It is not about getting freebies. I like that the various hotel staff at the front desk cared about guest experience and tried their best within their capacity to show that they want guests to feel happy staying at the hotel. Strong hotel support is really very important to travellers because our itinerary begins and ends with the hotel. So kudos to all the hotel staff who attended to us during our stay. Usually we won't return to the same hotel so as to try other options. But I think we will return to Dorset the next time we visit Wuhan again.

I have been to Wuhan for a couple of times already and have stayed in different hotels, and I'd say this is the best one so far! Price wise, of course there are cheaper options, but adding a few more rmb is totally worth it! The room was super wide and spacious! It's clean and has complete amenities. The customer service is excellent, everyone was welcoming and nice from check-in to check-out! Location is the best, right in the heart of Jianghan Pedestrian Street, with easy access to the metro station, I loved my stay here and I will definitely choose this hotel again in my future travels to Wuhan!

The hotel is located in a much larger building and occupies a few floors, so it takes a while to get from the outside to your room. The room was ok but even though the hotel is not smoking, the room still had the smell of cigarettes

This hotel location is amazing. Right in the hurt of a busy street with night market surrounding. The entry is really spacious and bright. The room was also spacious. Breakfast was interesting. The hotel is a really short walk from the metro line 2 so perfect for our short stay. It s surrounded by eatery, shops and at night the road arounds are filled with street stalls which make it lovely. The room was basic but the bed were spacious and comfortable (1 queen bed + 2 single bed). Floor is carpeted and the room smell damped. Bathroom surface are only clean where it’s exposed and visible but area next to the glass or on the side of the bathtub show black mold spots. The curtain was also really mouldy so my kids weren’t keen to lowered it. And we didn t want the kids to be exposed to it so kept the curtain up. Apart from that, our stay was really pleasant and enjoyable. My kids were totally delight by their check out gift! Thank you for making it special for kids. If I come back to Wuhan, Dorsett will definetly be my first choice! Pros: *location *lobby and common area are spacious and well designed *laundry space is really cute and contemporaneous *lovely kids play area * room is spacious and beds are comfortable * room equipped with bathtub and shower *really lovely staff at the reception- they may have limited English but they do try their best to explain everything. * gift for children Cons: *black mould visible on the curtain above the bathtub and around the bathtub ( wall side) * damp smell in the room

Excellent service by reception staff and even got upgraded to the suite. Highly recommended as it location is fantastically convenient, located in the middle of the pedestrian street. Would stay again for future Wuhan trips.