DoubleTree by Hilton Wuhu

The service was absolutely outstanding – so warm and welcoming! They were incredibly generous with the complimentary cookies too! The location was fantastic, offering panoramic river views. Excellent value for money! And the late breakfast until 10 AM was a huge plus for a late riser like me!

The weather in Anhui has been quite hot these past few days. The service at Hotel Lyra was exceptional. We checked in before dinner, and our room was well-arranged, quiet, and comfortable, complete with welcome fruit. The Chinese restaurant on the 2nd floor was also excellent, with very reasonably priced set menus. Overall, both the service and facilities were great. I'll definitely come back again if I have the chance!

Overall good. The air conditioning wasn't quite powerful enough, but it was still acceptable. They kindly provided a small fan and even moved me to a cooler room. Later, when there was some noise from singing downstairs, they proactively moved me to a higher floor. All the arrangements were handled perfectly.

The view from the room was fantastic, being right by the river and offering a great panorama of the Yangtze River. The staff were extremely attentive; we received complimentary cookies upon check-in, and in the evening, a large platter of welcome fruit was delivered to our room, which was so generous we couldn't finish it all. The hotel breakfast was of excellent quality, with a wide variety of options, and the coffee was delicious. I would definitely consider staying here again. My only minor complaint was that the air conditioning couldn't be adjusted below 26 degrees Celsius, which was a bit uncomfortable for someone sensitive to heat.

Our stay at the Hilton was a complete nightmare from the moment we arrived until we checked out! The parking area had absolutely no signage. We drove around in circles for ages until a kind staff member eventually helped us find a spot, which we barely managed to squeeze into. At the front desk, we were immediately told the hotel exterior was under renovation. The staff member explained that even an upgraded room wouldn't escape the noise, adding that while it was a municipal project (implying we should be understanding), they then brazenly suggested, 'If you don't like it, you can always find another hotel.' They even claimed there was a warning on the booking site – a warning my wife and I scoured for repeatedly but couldn't find even a hint of! It was already past midnight, our child was completely exhausted and falling asleep, so we had no choice but to reluctantly accept their 'upgraded' room offer. After finally making it to the room, dragging our luggage and our sleepy child, we were absolutely stunned by the sight: it was a faulty room! Even with the air conditioning on full blast in the middle of the night, the room was still uncomfortably warm. To make matters worse, there was a large fan placed in the room, constantly blasting air directly onto the bed, making it impossible to get any decent rest. The hotel staff's response was astounding: 'This is an upgraded room with a view, and it's west-facing, so it can't cool down properly!' Given it was well past midnight, we had no choice but to go back downstairs to complain. The 'new' room they eventually gave us was, unbelievably, situated directly above the construction site, offering a full, unobstructed view of the work! We were both furious and completely helpless. Our child was beyond exhausted and fussing to sleep, so we just had to grit our teeth and stay put. Thankfully, the next day wasn't plagued by major noise. Breakfast at 9 AM the next morning was yet another shocking experience. The buffet counters were practically empty, as if it were already well past closing time, with a truly pathetic amount of food available. After complaining to the staff, we waited for a full thirty to forty minutes, but no one replenished any dishes. Only when a man in a suit (we assume a hotel executive) entered to dine did staff members finally begin to slowly restock the food. The pool was even more of a disappointment; it bore no resemblance to the promotional photos. The lanes were tiny and narrow, and to top it off, it was open to the public with coaches giving lessons. Not only was the management chaotic, but the safety standards appeared alarmingly low. I genuinely cannot fathom how a hotel plagued by so many issues could possibly boast a 4.7-star rating! This was unequivocally the worst hotel stay I have ever experienced during my travels. I wholeheartedly urge everyone to steer clear of this place!

Absolutely fantastic! The staff were incredibly professional, warm, and attentive. Our room was perfect and spotlessly clean, and we were delighted to receive complimentary welcome fruit. We even got a free upgrade to a river view room, and the view was absolutely breathtaking. A truly perfect family trip!