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Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(542)
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Negative reviews(8)
Dr Alia
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Stayed in Jul 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Aug 20, 2024
The hotel is very near to mom park, X’ian jiaotong university, first affiliated hospitals. It is in the centre. Over all service was good. However sound proofing needs more work there was a club next door making sleeping very difficult so they changed my room for me and than it was fine. The staff don’t speak English but they used translation so it was okay. There are washing machines too. The hotel is good and modern
Response from Property: 尊敬的賓客您好!非常感謝您入住智慧酒店,並用心的寫出入住體驗感,小智甚是欣喜,但是還是有點小遺憾,沒能得到您的5顆小星星,小智會繼續努力改善的,讓每位入住的客人歡喜而來,滿意而歸!期待您的再次光臨,祝您生活愉快!
MrBillu
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Couples
15 review
5.0/5
Outstanding
Posted on Sep 27, 2024
So satisfying
Response from Property: 情到深處方能一往情深,我們能為您做的遠遠不止於此!我們智慧酒店信奉客人是家人,用自己百分百的真心對待自己的身邊的每一個人,而對客人更加是用心到極致。急人之所急,想人之所想,達到客户超預期的感受,享受物超所值的服務體驗,酒店的產品不止是表象上看到的,更多的是潛在的價值。所以我們是一個有温度的酒店,我們的小夥伴都是暖心地喲!期待您下次光臨!
Guest User
Delight Residence Elegant Family Room With Clean Comfort & Smart Toilet
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Facilities: complete, intelligent voice control;
Hygiene: Very neat and clean
Environment: Warm and comfortable, fresh air
Service: Warm and thoughtful, we renewed the room reservation with our children, and the customer service lady directly upgraded us to a parent-child room. Special thanks🙏🙏
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. To satisfy customers is the purpose and pursuit of our hotel. We welcome you to visit again! I wish you a happy family and happy every day!
wang400
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Jul 2024
Business travellers
52 review
4.6/5
Great
Posted on Aug 7, 2024
The room size is okay, the facilities are relatively new, and the front desk service is efficient and dedicated. The location of the hotel is very good. Although the hotel is not big and the lobby is small, it is good for sleeping. There are self-service laundry facilities. It's just that the dental equipment is a little bit worse, but it's a common problem in many similar hotels. I hope I can replace it with a better toothbrush so that I can use it for a few days.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and love for our hotel. I am deeply ashamed that I failed to receive your 5-star praise. There must be something that the hotel does not do well. Thank you for your opinions and suggestions. We will definitely do it. Work harder and hope that your next stay will bring you a better stay experience. I wish you a happy life!
Yizhilvxingdemao130
Premium Sleep Well Triple Room (Comfortable Four Pillows)
Stayed in Jul 2024
Family
1 review
1.2/5
Posted on Aug 2, 2024
I stayed for two nights. In the three-bed room on the first night, there was no water in the bathroom. There was no way to take a shower. I asked the front desk to find someone to fix it. After more than an hour of searching, no one was found. In the parent-child room on the second night, there was a lot of noise next door. After calling the front desk for nearly an hour, there was no solution. I went down to ask the front desk and found out that the front desk came to listen and said "no sound", so I thought the problem was solved. , and kept making excuses saying that he was too busy and had no time to solve it. I would like to ask, what is the so-called "very busy" at the front desk busy at 11:30 in the evening? Besides check-in, isn’t it room service? Then why can't you even do something as small as knocking on the door next door? The pillowcase in the room was not clean either. There was an unknown red liquid on it. I had to ask the cleaning staff to replace it with a new one.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for the trouble caused by your stay and for not giving you a good stay experience. There are children in the room next door. When you called to report the situation, a person on duty at the front desk was answering an outside call, so he didn't answer your call. He dealt with it as soon as he learned about the situation. We will also strengthen employee training and enhance employee service awareness. The linen in hotel rooms is changed after each guest. We are very sorry that the pillowcases you reported were not very clean. It was also due to our negligence in not discovering it in time. We will be more meticulous in our future work. Finally, I wish you a happy life.
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Stayed in Jun 2024
Travel with friends
2 review
2.5/5
Posted on Jul 20, 2024
The hotel is facing the street and the floors are not high. There were a few days when people arguing on the street outside could be clearly heard. One night the hotel had a power outage from 11 o'clock to 3 o'clock. Other hygiene and bedding are good
Original TextTranslated by Google
Response from Property: Dear guest, I'm really sorry that I didn't give you a perfect experience. Due to a problem with the line in the adjacent community, the power was cut off in this area of the hotel for several hours, which caused inconvenience to your stay. We would like to apologize again. Feel sorry! The hotel has a variety of room types for reference. In addition to south-facing room types, we also have other quiet room types. If you have any questions during your stay, please feel free to contact the hotel front desk. Wish you a happy life!
Guest User
Exclusive Smart Double Bed Room With Bathroom Wet-Dry Separation & Bottled Water
Stayed in Aug 2024
Other
3 review
1.0/5
Posted on Sep 22, 2024
Thinking that others can't tell the room type, they open it randomly
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I have caused you trouble during your stay. The hotel does have a variety of room types. It seems that your order is for the Smart Preferred King Bed Room. The Preferred King Bed Room is an open window room with different window sizes. If you are not satisfied with the room type during your stay, please contact the hotel front desk at any time and we will solve it for you as soon as possible. I'm so sorry and wish you a happy life!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Response from Property: 再多的廣告,不如大家的口口相傳,看到您花費自己的寶貴時間與我們大家很認真的分享您的次入住感受,我們真的很感動,愛是有温度的,我們堅信在這個快速發展的社會裡,唯這獨是它是永恆的,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到我們酒店,就是我們的主人,我們願意盡最大的努力,在您的支持和鼓勵下堅守這份對顧客的執着,巴金説“美好的而又温暖的的東西在記憶深處“,記憶是温暖的,温暖是記憶,滄海桑田、記憶中的温暖,永恆不變。希望小慕會是您記憶裏永遠的暖!歡迎您常回來
Response from Property: 金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們會用行動證明您的選擇與信任是正確的,定不會讓您失望的!相信每一次的相遇都是緣分,感謝這份緣分,我們會倍加珍惜,美好而又温暖的東西總是會在記憶深處,希望智慧酒店會是您記憶永遠的暖,期盼與您的下次相見!祝您:安好!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Response from Property: 尊敬的客人,非常感謝您如此用心的好評呀!看到您在我們酒店有超棒的入住體驗,我們滿心歡喜呢。交通便利確實是我們的一大優勢,方便您去往各處遊玩、購物或是就醫,能讓您出行無憂是我們所期望的。衞生方面我們一直都嚴格要求,力求給每位客人營造乾淨整潔、舒心的居住環境。而熱情周到的服務也是我們始終秉持的理念,能做到有求必應,讓您滿意就是我們最大的動力啦。智能客控和免費自助洗衣房這些小細節能給您帶來驚喜,我們也很欣慰呢,這都是為了讓大家住得更便捷、更舒適呀。期待您的下次光臨,我們會一如既往地為您提供優質服務哦,再次感謝您的推薦!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Response from Property: 首先感謝您選擇我們酒店,也感謝您對我們同事工作和服務的認可,我們不僅僅要做好自己的本職工作,還應時刻關注客人的個性需求,為每一位客人提供個性化服務,通過優質服務給您驚喜,給您一次完美的入住體驗,讓您的旅途不再孤獨!喜歡我們就將我們推薦給您朋友圈,期待您的再次光臨,我們相約智慧不見不散!
Guest User
Tranquil Double Bed Room With Office Desk And Chair & Smart Toilet
Response from Property: 金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們會用行動證明您的選擇與信任是正確的,定不會讓您失望的!相信每一次的相遇都是緣分,感謝這份緣分,我們會倍加珍惜,美好而又温暖的東西總是會在記憶深處,希望智慧酒店會是您記憶永遠的暖,期盼與您的下次相見!祝您:安好!
Guest User
Sweet Sleep Double Bed Room With Wireless Screen Casting & Pressure-Free Pillows
Response from Property: 尊敬的客人,非常感謝您如此高的評價!我們深感榮幸能為您帶來不斷的驚喜。酒店的位置和周邊美食一直是我們的優勢之一,很高興能滿足您的需求。我們也一直致力於保持房間的一塵不染和提供貼心周到的服務。工作人員聽到您對他們的誇讚也非常開心。期待您的再次光臨,讓我們繼續為您創造美好的回憶,也歡迎您把我們推薦給更多的朋友。